Welcome & Service Assistant

6 months ago


Stourbridge, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. You'll provide extra cover during our busy periods and to provide holiday & sick cover. The hours will vary each month and you may be required at very short notice. You'll also work some weekends and bank holidays.

What it's like to work here:Reporting to the Welcome Manager you'll be part of the South Shropshire portfolio team.

You'll be joining a small, fun and friendly team working very closely with colleagues and volunteers. You'll be based at the unique Holy Austin Rock Houses and will be required to work across different levels due to the layout of the site. You'll be walking up inclined pathways and a lot of steps. Please look at the attached document to see an aerial view of the property.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.

You'll also be responsible for the setting up and presentation of the Rock Houses each morning and shutting up the restores rock dwellings at the end of the day. Helping to ensure that our visitor facilities are clean and presentable will also be part of your role.

Who we're looking forWe'd love to hear from you if you're:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 28/02/25)


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