Service & Delivery Operations Manager

14 hours ago


Bristol International Airport, United Kingdom dnata Catering Full time

An exciting opportunity to join the dnata Catering UK team at what is an exciting time of growth for the business.

**The Company**:
Part of dnata Group, dnata catering UK specialises in airline catering and has an exciting opportunity for a Unit Manager to join our Operations team at Bristol Airport at what is an exciting time for the business as we begin our growth and recovery plan.

**The Role**:
To ensure the production, despatch, delivery and service to the customer of food, bars and agreed services is managed effectively whilst ensuring that food quality standards are industry leading. Operationally focused to manage all activities with effectiveKPI’s, while driving for culinary excellence in a fast paced environment, you will need energy and tenacity to drive the progress required for this business

What you’ll be doing will include:

- Liaising with the General Manager in the development of forecasts and budget targets which support the unit operational plan
- Ensuring that all unit activities are planned and organised to meet scheduled targets utilising the identified best practice tools.
- Monitoring and reviewing unit performance and individual process performance on a daily, weekly and period basis, ensuring action plans are initiated and reviewed, communicating issues and resolutions as required.
- Providing General Manager with periodic reports regarding unit/ unit’s performance regarding cost, service, compliance and people.
- Ensure the unit team contributes positively to achieving exceptional levels of internal and external customer service.
- Effectively reviewing process performance utilising the information management system.
- Ensuring all significant airside incidents are investigated ensuring positive communication is maintained with appropriate customer personnel and corrective actions agreed.
- Strive to embed a culture of continuous improvement.
- Holding the daily operating meeting to agree action plans and communicate issues and resolutions
- Ensure unit wide compliance to legislative, customer and company standards, with particular focus on Food Safety, Health and Safety and Airside Safety procedures.

What you’ll have may include:

- Strong leadership skills.
- An in-depth knowledge of operational management preferably in the food industry.
- Experience of change management and continuous improvement techniques.
- An understanding of health and safety regulations and implementation of safe working practices.
- Intermediate Food Hygiene Certificate-desirable but not essential.
- People management skills, e.g. dealing with performance issues, grievances, holidays, and absence management
- Experience in creation of forecasts and budgets.
- Computer literate, and ability to interpret complex data.

**The Benefits**:
We recognise the remarkable work of our people and reward this with a generous benefits scheme.



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