Workplace Experience Facilitator

4 weeks ago

Bradford, United Kingdom Yorkshire Water Full time

**Location: Bradford, with travel required to different sites.**

**Work type: Permanent, full time working 37 hours per week, Monday - Friday between a working window of 8:00am-6:00pm**

**We have an exciting opportunity for a Workplace Experience Facilitator to join the Land & Property team at Yorkshire Water.**

**What we do**:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

**Where you fit in -**

**You will -**
- Act as the prime facilitator for all reported issues/concerns and queries between all parties. (Visitors, building users, Contractors & Building Control Team).
- Coordinate internal and external resources as necessary.
- Manage all site booking in/out protocols, including induction processes for visitors/contractors attending site.
- Answer incoming phone calls in a timely and professional manner; determine the purpose of the call; take ownership of queries and provide correct information.
- Ensure all incidents/requests reported are logged and raised on our service user system
- SAM and dealt with in a professional and efficient manner, providing feedback and updates as required.
- Responsible for mail management controls - Receipt, distribution, and processing, including franking and bagging external mail collections and processing courier requests.

**What skills & qualifications you will need**:

- Previous experience of working in a customer facing environment, passionate about delivering an excellent service to customers.
- Great attention to detail and accuracy.
- Able to follow documented policy and procedures.
- Able to prioritise tasks and have good time and workload management skills.
- Able to maintain confidentiality in all aspects of the role.
- Able to demonstrate a practical common-sense approach to problem solving.
- Able to work as part of a team and demonstrate team building skills.
- Has flexible approach, able to cover a number of different roles within the wider Administration team, this includes holiday cover.

You will require a driving licence for the role, as travel is required between different operational sites.

**Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.**

**Recruitment Process**:
**Closing Date: 24th April, 2024**

**Interviews: w/c 29th April, 2024**

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

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