Workshop Controller
3 days ago
**CAFFYNS PLC**
**JOB DESCRIPTION**
**JOB TITLE**: **Workshop Controller**
**LOCATION**: **Tunbridge Wells
- Multi Franchise Site**
**DEPARTMENT: Service**
**8.00am to 6.00pm Monday to Friday**
**HOURS OF WORK**:
**8.30am to 12.30pm Saturday on Rota.**
**SALARY**: **Commensurate with skills and responsibilities**
**MAIN PURPOSE OF JOB**:
To control and co-ordinate the activities of employees in the workshop and ensure the highest quality of work is carried out at all times. Productive efficiency is to be maintained at 100% minimum overall and the department profit achieved. To cover the duties of a service advisor during holidays and training courses.
**1) MAIN WORKING RELATIONSHIPS**:
**1.1) Responsible to**:
Service Manager
**1.2) Responsible for**:
Technicians
Apprentices
**1.3) Relationships with**:
Parts Department
Manufacturers
Branch Staff
Customers
Head Office Staff
Suppliers
**2) OBJECTIVES AND KEY TASKS**:
Allocate work to technicians and apprentices with due consideration to their knowledge and skills.
Liaise with the Service Manager and ensure that he/she is advised of any delay to, or of any further work needed on a customer vehicle.
At the end of the working day and during the day, report to the Service Manager the position of the unfinished jobs still in the workshop.
Ensure customers’ vehicles are put into the workshop at the end of the day and that the workshop is left secure and safe, with all equipment switched off.
Carry out random quality control checks on vehicles and record results.
Ensure that the highest standards of tidiness and cleanliness are maintained at all times.
Strict control of signing off technician’s time, on job cards.
All ‘job card’ reports to be clear and concise, to be kept clean and returned to the Service Reception upon completion of any work.
1
Maintain and monitor staff development and efficiency.
Supervise the ongoing training of apprentices and new employees on product and equipment.
To notify immediately, the Service Manager of any damage or fault to any technical equipment in the workshop, tooling or customers property.
Responsible for the care of all Plant and Equipment, ensuring that all ‘special’ tools are located on the tool boards provided.
Promote a positive approach to Health and Safety of the workshop.
Make weekly maintenance checks on workshop equipment, i.e. compressor oil levels etc.
Carry out any other work that is independent of his/her own responsibility that is incidental to their normal work, but is part of the running of the workshop.
To cover all the duties of a Service Advisor during Holidays, training courses, or as required.
**3) ADMINISTRATION**:
To ensure that any clerical procedures of the workshop are carried out in accordance with company policy.
To carry out any special tasks as specified by the Service Manager or Branch Manager.
**4) COMMUNICATION**:
To maintain good communications with all other departments and staff.
Maintain close relationships with the manufacturers, suppliers, statutory representatives and all other business related contacts.
To advise the Service Manager on all related matters of importance.
**5) OTHER DUTIES**:
This list of duties is not exhaustive and other tasks and responsibilities will be required of the post holder including any other duties commensurate with the post as requested by the Service Manager and the Dealer
Principal.
**6) CONFIDENTIALITY**:
All information relating to customers and the business is to be treated confidentially in line with Company
Policy and Procedures.
**7) HEALTH AND SAFETY**:
Caffyns has an obligation under the Health and Safety at Work Act 1974 to provide safe and healthy working conditions. All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others.
All employees must read and adhere to the relevant sections of the Caffyns Health and Safety procedure.
**8) TERMS AND CONDITIONS OF EMPLOYMENT**:
Other terms and conditions are as reflected in the contract of employment.
(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved).
**Caffyns plc**
**Person Specification**
**Workshop Controller - Tunbridge Wells**
**QUALIFICATIONS**
**Essential**
City and Guilds Level 3 or equivalent NVQ qualification in Motor Vehicle
**Desirable**
HND or HNC in Motor Vehicles or equivalent
**ATTAINMENTS/COMPETENCIES**
**Essential**
Understanding of service department Key Performance Indicators i.e. efficiency, productivity and utilisation measures
**SKILLS REQUIRED**
**Essential**
Excellent communication skills
Good computer skills
The ability to work efficien
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