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Warehouse Team Leader

4 months ago

Heywood, United Kingdom Martin Brower Full time

**1 x Team Leader - Full Time, Permanent**

**Location: Primary Consolidation Centre (Heywood)**

**Shift Pattern: 4 on 4 off 18:00-06:00**

**Position Summary**:

- Plan and manage a team of Warehouse Operatives to achieve and complete daily workload and achieve agreed handling rates
- To be the main point of contact on the shift for all customer, staff and stock activities. Plan daily work load whereby 90% of your activity is to lead operatives on the shop floor and 10% administration duties within the office environment
- Maintain the integrity of the stock file by completing all administration requirements with respect to Goods Inbound and Outbound. Use appropriate systems (JDE/WMS) to process and record all stock movement
- Ensure audit compliance in the Warehouse at all times, inclusive of all legislation appertaining to Health & Safety, Employment Law, Food Safety, Environmental, Fire Evacuation Drills Compliance and Company Hygiene Standard
- To cover the Shift Managers holiday and absences

**Position Responsibilities may include, but not limited to**:

- To maintain and promote high levels of Health and Safety standards
- Be the point of contact for all work-related queries
- Maintain strong communication skills using latest technology with all internal and external contacts. Escalate any operational issues affecting assured supply to PCC or VMI customers on your daily handovers to the appropriate stakeholders within the organisation are aware of the supply risk
- Assign tasks to the team and offer appropriate support and guidance to ensure work is completed to the required standards in accordance with health and safety, quality, accuracy and productivity requirements
- Employee performance and development management
- Manage daily workload, allocate booking and collection slots within the JDE and WMOS platforms to all suppliers as appropriate considering operational budgetary requirements and occupancy limitations. Any supplier booking slots that need to be moved back on the system from their original date due require written authorisation from Product Supply category Manager with the relevant customers informed of the supply inbound change. All supplier booking slots require an agreed time entered onto the JDE/WMOS systems with an agreed reference PO number
- Appropriate and timely management of customer expectations
- All aspects of goods in and despatch including seal compliance, order processing and invoicing
- All aspects of administration including data entry, archiving, system maintenance, producing reports and ordering of office supplies
- Admin Maintenance & Housekeeping including Product and System integrity, Short/Long Shelf Life, Dock, ‘On hold’, BBD Reports, verified inbound/outbound shipment checks, Outstanding orders to name a few
- Conduct stock and POD discrepancy investigations
- Highlight instances of short supply and 24hr potentials unfulfilling outbound orders
- Budget control through appropriate resource planning
- MHE - Maintaining kit and reporting defects
- Monitor and report any building and plant issues
- Ensure the team follow QA processes. Manage the work area to ensure it is audit compliant at all times
- Knowledge and understanding of the Shift Manager role and what is required to cover in their absence
- Ensure the skills matrix and licences for all operatives and team leaders are correct and up to date on the system
- Inform appropriate stakeholders of any QIP issues including damages, use by date issues or miss-rotated product delivered to the PCC

**Profile**
- Innovative approach, forward thinking, able to think ‘outside the box’ and generate new opportunities for improvement
- A team player and team builder
- Strong attention to detail
- The ability to make good judgements and quick decisions
- Strives for excellence by surpassing established standards

**Technical Competencies**:

- Previous administration experience including use of warehouse management systems and MS computer packages
- Operating licence for PPT, Reach and CB MHE Trucks (Desirable)
- Experience of working in a customer facing role and liaising directly with customers and suppliers
- Performance management skills
- Previous management experience in a similar FMCG operation (Desirable)

**Behavioural Competencies**:
**Leaders Developing Leaders**
- Proactively seeks and provides feedback that helps the team
- Pursues learning opportunities for themselves and the team

**Adaptability**
- Accepts and adapts to changes
- Learns new skills to meet new needs of the business
- Suggests changes and improvements
- Supports and stays engaged in strategic level changes

**Quality Work Output**
- Produces quality work
- Follows safety practices and compliance policies
- Uses time wisely and gets things done
- Meets or exceeds deadlines
- Takes responsibility for own actions

**Service Orientation**
- Supports the company's mission, vision and values
- Meets or exceeds customer needs
- Responds t