Operational Support

4 weeks ago

Glasgow, United Kingdom SP DISTRIBUTION PLC Full time

**Operational Support**
**Glasgow**
**Salary from £23,120**
**Permanent**

**Help us create a better future, quicker**

At ScottishPower we know that our people are our strongest asset, so we’re always looking for individuals whose energy, intelligence and passion can help us reach our goals.

At the heart of all business visions and activities are the people whose individual efforts and performance make it happen. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers so that we grow our talent within the company.

**Role**

At SP Energy Networks our focus is on harnessing technology and innovation to create the networks of the future. Our team is building a dynamic network to meet the changing demands for electricity and increasingly, renewable electricity - safely, securely, and sustainably in the communities we serve.

At SP Energy Networks, we know people are central to building a better future, quicker and we are seeking new talent to join our team.

**What you will be doing**

As Operational Support, you will contribute as an effective Project Support, clerical team member and manage correspondence and contacts accordingly deciding and initiating the action or communication required within the business.

Operation of various IT systems including: SAP/SIGOR/GAMAD/RADAR/DFWEB

Support delivery of customer and regulatory commitments.

Ensure all customer contacts that are received by the business are dealt with in accordance with the relevant processes.

Provide administration and management support within all areas of the business and support other team members as required to deliver section objectives.

Deliver excellent customer service to all aspects of your operation and actively promote customer service standards within area of responsibility.

Ensure awareness of and comply with Company Health, Safety and Environmental requirements on issues as they arise.

Administer and process all paperwork during the Project Lifecycle.

Administer the impact of change of regulatory issues on the business.

Provide financial awareness on activities performed.

Provide management reporting for key business activities.

Participate in the development / improvement of processes and procedures within Licence Programmes.

**What you will bring**

Working knowledge of network and business data management and management reporting systems.

Working knowledge of Regulatory Reporting Requirements

Working knowledge of Guaranteed Standard, Voluntary Standard, Licence and Ofgem requirements

Ability to work as part of a multi-functional team

Excellent telephony skills

Developed customer service skills

Knowledge of Energy Networks policies, procedures and working practices.

Knowledge of health, safety and environmental legislation.

Awareness of regulatory issues impacting on the Business

Awareness of inter-business relationships

**Minimum Criteria**
- Higher Education or equivalent, Maths and English preferred
- Computer literacy - e.g. Microsoft Office suite

**Other Information**

Hiring Manager: Gerard Higgins
Level: EN2
Closing Date: 2nd August 2023

**_For information on pay increases for promotional moves, please review the Promotions Policy._**
**_For lateral moves your salary will remain the same, unless your current salary is below the pay scale for the new position._**

**What’s in it for you**

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That’s why our benefits include:

- 36 days annual leave
- Holiday purchase - perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers - save more and spread the cost of your technology purposes
- Count us in - pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes - to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

**Why SP Energy Networks**

SP Energy Networks is part of the Iberdrola Group, one of the world’s la

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