CRM Administrator

2 weeks ago

Wokingham, United Kingdom NicheCom Full time

**Job Scope**

The Dynamics CRM Administrator is a member of the team providing support for and developing NicheCom’s MS Dynamics 365 CRM platform. The role will work closely with our Marketing Manager, Regional Directors and Client Engagement Executives.

Key to the role is working with end users to encourage and improve the use of the CRM, to foster both good data handling and the efficient use of data. This will be achieved in a number of ways, including, training, documentation and developing new process within the CRM platform.

**Responsibilities**

Support three regional teams within NicheCom with the maintenance of CRM contact data records for the organisation, overseeing data cleansing and update initiatives, and looking for continuous improvement to increase the functionality and accuracy of the data held within the CRM.

Provide first-line support and troubleshooting on issues with the CRM platform, MS PowerBI and third-party tools, e.g. Dot Digital, for all users.

Provide support and CRM training to staff on an ongoing basis to best utilise the system, implementing “how to” guides, resolving user issues and interfacing with external support as required.

Increase the utilisation of the CRM through user engagement, developing MS PowerPlatfom Flows and Apps, extracting data, producing tailored reports and responding to other user requests for system functionality.

Perform end-user administration tasks.

Create and manage CRM export and import processes to support team requirements.

**Key Knowledge and Skills Required**

**ESSENTIAL**

Proficient in the use of Microsoft Dynamics 365 CRM.

Strong working knowledge of Microsoft Office 365, with advanced skills in Word and Excel.

Strong analytical and problem solving skills, with methodical attention to detail.

Good interpersonal and communication skills with people at different levels, and ability to work with both technical and non-technical users.

Strong customer service to skills

Strong time management skills with the ability to adapt varying needs and prioritise tasks.

**DESIRABLE**

Experience in Functional Customisation of Microsoft Dynamics 365 CRM.

Experience of providing training to end users, in the form of both group and 1 to 1 training sessions and producing user guides and training materials.

Experience of capturing requirements and understanding system issues from end users and communicating these on to other members of the CRM team. The ability to look at these requirements critically and challenge them when required.

Good understanding and practical experience of using the MS PowerPlatfom to add functionality and task automaton to Microsoft Dynamics 365 CRM.

Hands-on, functional knowledge of Dot Digital

**COMPETENCIES**

Self-management

Works unsupervised and can motivate self

Produces results under pressure

Can manage in stressful situations

Pushes for the best results

Working with others

Contributes ideas and identifies opportunities to work with others both within the team and across the organisation

Willing to provide feedback to sectional colleagues when requested

Produces succinct presentations and papers for senior colleagues

Understands when to seek senior advice on potentially delicate negotiations

**Job Types**: Full-time, Permanent

**Salary**: £34,000.00 per year

**Benefits**:

- Company events

Schedule:

- Holidays
- Monday to Friday

Ability to commute/relocate:

- Wokingham, RG41 2FD: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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