Claims Customer Services Adviser
24 hours ago
**Claims Customer Services Advisor - Somerset - Weekend Work, Saturday, Sundays and Bank Holidays up to £13k per annum**
A specialist claims handling organisation who work closely with insurers, brokers and building service companies throughout the UK are now expanding due to significant growth. If you are passionate about people, have a big team spirit and want to providethe best customer service please do get in touch. You will be joining a fast paced, forward thinking company putting their staff and their services at the forefront of what they do. You will be part of the Home Emergency Out of Hours Services providing a vitalservices to customers experiencing property claim emergencies. You will work Saturday, Sunday and Bank Holidays - 8.00am - 8.00pm with 1 hour lunch break.
**Key responsibilities**:
- Provide covers to core clients along with emergency clients offering an out of hours service
- Handle and deal with a variety of property claims emergencies, predominantly from new build properties
- Liaise with customers and third parties in order to assist in the progression of claims from start to finish
- Be aware of what emergencies could occur within a new build property which could affect the daily routine of an individual in their own home
- Ensure claims received are input on the system and called within SLA’s
- Ensure emergencies are completed within SLA’s
- Handle complaints
- Identify any suspected fraud
**About you**:
- Excellent Customer Services experience with a targeted environment
- Household / Property Insurance Claims handling or Insurance Industry experience
- Be able to work in a fast paced environment working against strict deadlines
- The ability to remain focused during high volume periods
- Complaints handling experience
- Excellent communication skills both verbally and written
- Good IT skills including Microsoft Office, Outlook, Excel and Word
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