Nepts Call Handler

To provide the Health Community with a centralised ambulance call centre operation that receives transport requests for patients within the health community, adheres to eligibility criteria(s), plans and manages routine Non-Emergency Patient Transport Service (NEPTS)to meet all requirements of contracts and ad hoc work.

To provide the Health Community with a centralised ambulance call centre operation that receives transport requests for patients within the health community, adheres to eligibility criteria(s), plans and manages routine Non-Emergency Patient Transport Service (NEPTS)to meet all requirements of contracts and ad hoc work. Answer incoming call from patients...

An exciting opportunity has arisen for an experienced and motivated individual to join our Non-Emergency Patient Transport Service (NEPTS) team as an Trainer and Auditor within the fast paced NEPTS Non-Emergency Operations Center (NEOC) at our Nottingham HQ, and our NEPTS Divisional HQ in North Hykeham, Lincolnshire The NEOC trainer and auditor is...

EMAS currently provide Non-Emergency Patient Transport Services to patients in Derbyshire and Northamptonshire and from July 1st 2023 in Greater Lincolnshire. To provide a seamless point of contact for patients and Health Care Professionals via a single point of contact call centre. The call handler role facilitates eligibility criteria screening, supports...

**We are currently recruiting for the following role**: Two Controllers working full time (37.5 hours per week) on a rotating shift pattern over 24 hours a day / 7 days a week. One role will be based at our Nottingham control room covering Derbyshire and Northamptonshire. The second post will be working from our Lincolnshire Control room at North...

To provide the health community and general public with a centralised non-emergency patient transport service control operation. The role involves the coordination of NEPTS ambulance and car resources across the East Midlands twenty-four hours a day, seven days a week **We are currently recruiting for the following role**: Controller/Planner, full time...

To provide the health community and general public with a centralised non-emergency patient transport service control operation. The role involves the coordination of NEPTS ambulance and car resources across the East Midlands twenty-four hours a day, seven days a week **We are currently recruiting for the following role**: Controller/Planner, full time...

To provide the health community and general public with a centralised non-emergency patient transport service control operation. The role involves the coordination of NEPTS ambulance and car resources across the East Midlands twenty-four hours a day, seven days a week **We are currently recruiting for the following role**: 5x Controller/Planners, full time...

**Main responsibilities**: 1. Control and plan required journey to available resources in a timely fashion ensuring wherever possible patient journey achieve KPI 2. To receive telephone calls from NEPTS drivers and Health Care Professionals (HCPs) 3. Answering calls professionally and politely and in a timely manner. 4. Out of hours provide a transport...

**Overview**: We are seeking a highly motivated and enthusiastic Inbound and Outbound Call Handler to join our team, you will be supporting the department via a variety of tasks. **Role & Responsibilities**: - Answer a high volume of inbound calls in a friendly and professional manner - Provide excellent customer service and maintain a positive attitude at...

Are you looking for a challenging and rewarding role in Healthcare? Do you want to play a key admin role within Community Nursing Team to provide care & support to our housebound patients within Nottingham City? We are looking for a full and part time Band 3 Call Handler to work in the Community Nursing Triage Hub, based at Dragon Court Bilborough. The...

Are you looking for a challenging and rewarding role in healthcare? Do you want to play a key admin role within Community Nursing Team to provide care & support to our housebound patients within Nottingham City? NHS experience not required as full training is given. We are looking for a Band 3 Call Handler to work in the Community Nursing Triage Hub,...

Job summary EMAS is looking for a proactive analytical individual to support the Non-Emergency Patient Transport Service in undertaking analysis and performance reporting to support service improvement. Key skills include SQL, Power BI, Statistical Analysis and being able to present information in an easy to understand format - making recommendations...

EMAS is looking for a proactive analytical individual to support the Non-Emergency Patient Transport Service in undertaking analysis and performance reporting to support service improvement. Key skills include SQL, Power BI, Statistical Analysis and being able to present information in an easy to understand format - making recommendations as appropriate....

999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Nottingham **Salary**: £11.80 - £20.18 per hour Hours: FULL Time 37.5 hours Pattern: 08.00AM-02.00AM, Will work any 5/7 days. Temp to Perm opportunities REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Training will be full time. Do you want to work for the UK biggest...

**Call Handler** **Full Time/Permanent** **Nottingham based - City Centre** **Monday - Friday Office Hours (NO WEEKENDS)** **Start Date: End Marchj** **Role**: - Comfortable navigating multiple windows and tabs on a computer - Must be able to work within a team environment, communicating with other agents. - Customer focused - Be able to navigate and...

**Emergency Call Handler** - **Monday - Sunday full time (varied days)**_ - **£10.42ph to £17.61ph**_ **Job Overview**:Based within the Control & Communications Centre, the post holder receives telephone and radio messages from members of the public and Health Service colleagues, prioritise these calls in line with agreed protocols and provides...

**Emergency Call Handler** - **Monday - Sunday full time (varied days)**_ - **£10.42ph to £17.61ph**_ **Job Overview**:Based within the Control & Communications Centre, the post holder receives telephone and radio messages from members of the public and Health Service colleagues, prioritise these calls in line with agreed protocols and provides...

**Emergency Call Handler** - **Monday - Sunday full time (varied days)**_ - **£10.42ph to £17.61ph**_ **Job Overview**:Based within the Control & Communications Centre, the post holder receives telephone and radio messages from members of the public and Health Service colleagues, prioritise these calls in line with agreed protocols and provides...

**Emergency Call Handler** - **Monday - Sunday full time (varied days)**_ - **£10.42ph to £17.61ph**_ **Job Overview**:Based within the Control & Communications Centre, the post holder receives telephone and radio messages from members of the public and Health Service colleagues, prioritise these calls in line with agreed protocols and provides...