Service Desk Advisor
7 months ago
Location:
- Godalming- Salary:
- £23,000 - £25,000- Type:
- Permanent- Sector:
- Technology & ITThis is a full-time hybrid role, based on a Monday - Friday fortnightly working hours rota:
- Week 1: 9am - 5:30pm.
- Week 2: 7:30am - 4pm.
As part of the hybrid role 1- 2 days a week are expected to be working in the office.
**Company Benefits**:
- Annual discretionary individual and company bonus
- Contributory Pension
- Healthcare
- Life Insurance
- Employee Assistance Programme (EAP)
- Free car parking on site
- Company Social & Team Building Events
- Further Development Training
**Key Responsibilities**:
- First point of call for customer and client support
- Handle direct telephone communications with clients through the Service Desk
- Initiate direct telephony-based communications with the client base, for information gathering, provide updates and acknowledgment of escalations
- Liaising with 2nd Support Teams (internal and external), providing knowledge and support as necessary to facilitate issue resolution
- Participate in weekly internal reviews with Sales & Implementation teams, raising trends and escalations as required
- Using Jira software, track and report communications and maintain the dashboard
- Proactive management of Customer Upgrade program, including communications, information gathering and obtaining customer sign-off
**Experience and Skills Requirements**:
- Previous Customer Service Experience and able to provide examples of where you have had to remain calm under pressure
- Knowledge of Jira is not essential but advantageous - full training will be provided
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
**VR/6365**
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