Current jobs related to Customer Service Associate and Tiktok Assistant - Manchester - LullaBellz

  • TikTok Retail Lead

    4 weeks ago

    Manchester, United Kingdom Forsyth Barnes Full time

    Job Overview:Forsyth Barnes is a rapidly growing beauty brand looking for a TikTok Retail Lead to spearhead our retail partnerships initiative.This is a unique opportunity to drive sales, conversions, and customer engagement on TikTok Shop, leveraging expertise in TikTok & TikTok shop management.The successful candidate will be responsible for fostering...

  • Tiktok Live Presenter

    5 days ago

    Manchester, United Kingdom We Are Refyne Full time

    Title: TikTok Specialist Package: Up to £35,000 + Remote First / Hybrid working in Manchester and amazing benefits / perks! Overview: This brand is a rapidly growing wellness & skincare business who have seen huge growth recently, you would have definitely seen them ALL over Socials!Their key focus is around natural, clinically proven and organic...

  • TikTok Live Presenter

    2 hours ago

    Manchester, United Kingdom We Are Refyne Full time €35,000

    Title: TikTok Specialist Package: Up to £35,000 + Remote First / Hybrid working in Manchester and amazing benefits / perks! Overview: This brand is a rapidly growing wellness & skincare business who have seen huge growth recently, you would have definitely seen them ALL over Socials! Their key focus is around natural, clinically proven and organic...

  • TikTok Live Presenter

    3 days ago

    Manchester, United Kingdom We Are Refyne Full time

    Job Description Title: TikTok Specialist Package: Up to £35,000 + Remote First / Hybrid working in Manchester and amazing benefits / perks! Overview: This brand is a rapidly growing wellness & skincare business who have seen huge growth recently, you would have definitely seen them ALL over Socials! Their key focus is around natural, clinically...

  • TikTok Live Presenter

    6 days ago

    Manchester, United Kingdom We Are Refyne Full time

    Title: TikTok Specialist Package: Up to £35,000 + Remote First / Hybrid working in Manchester and amazing benefits / perks! Overview: This brand is a rapidly growing wellness & skincare business who have seen huge growth recently, you would have definitely seen them ALL over Socials! Their key focus is around natural, clinically proven and organic...

  • Tiktok Livestream

    7 months ago

    Manchester, United Kingdom Hush Catties Full time

    **About us** Hush Catties is a small business in Manchester. We are agile, social and creative. Our work environment includes: - Modern office setting - Food provided - Work-from-home days - Growth opportunities Job Overview: We are looking for a live host/model for our tiktok shop, based in Manchester. The role of this job is to present our clothing on...

  • Tiktok Video Creator

    7 months ago

    Manchester, United Kingdom IsoClean Full time

    Job Summary: We are seeking a creative and talented TikTok Video Creator to join our team. As a TikTok Video Creator, you will be responsible for producing engaging and viral content for our brand's TikTok account. This is an exciting opportunity to showcase your creativity and storytelling skills while reaching a large audience. **Duties**: - Create and...

  • TikTok Live Presenter

    6 days ago

    Manchester Area, United Kingdom We Are Refyne Full time

    Title: TikTok Specialist Package: Up to £35,000 + Remote First / Hybrid working in Manchester and amazing benefits / perks! Overview: This brand is a rapidly growing wellness & skincare business who have seen huge growth recently, you would have definitely seen them ALL over Socials! Their key focus is around natural, clinically proven and organic...

  • TikTok Live Presenter

    6 days ago

    Manchester Area, United Kingdom We Are Refyne Full time

    Title: TikTok Specialist Package: Up to £35,000 + Remote First / Hybrid working in Manchester and amazing benefits / perks! Overview: This brand is a rapidly growing wellness & skincare business who have seen huge growth recently, you would have definitely seen them ALL over Socials! Their key focus is around natural, clinically proven and organic...

  • TikTok Live Presenter

    7 days ago

    Manchester Area, United Kingdom We Are Refyne Full time

    Title: TikTok Specialist Package: Up to £35,000 + Remote First / Hybrid working in Manchester and amazing benefits / perks! Overview: This brand is a rapidly growing wellness & skincare business who have seen huge growth recently, you would have definitely seen them ALL over Socials! Their key focus is around natural, clinically proven and organic...

  • Customer Service Apprenticeship

    7 months ago

    Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...

  • Tiktok Social Media Executive

    7 months ago

    Manchester, United Kingdom Twill London Limited Full time

    At Twill London, we are seeking a dynamic TikTok social media executive to join our team with starting salary ranging from £22K to £25K based on your experience. Please note this is an office-based role in Manchester. We’re dedicated to drive innovation and continuous improvement across various social media platforms. This role will provide you with a...

  • Content Creator

    7 months ago

    Manchester, United Kingdom Loud Look Full time

    *PLEASE READ THE JOB DESCRIPTION BEFORE APPLYING* **LoudLook** is looking to appoint a **Social Media Content Creator** to join our social media team. We're on the look for a who's a pro at creating and editing captivating content for TikTok. **Role**: Creating video content (TikTok's), some of which will require voiceovers and being **in front of the...

  • Tiktok Livestream

    7 months ago

    Manchester, United Kingdom Locco Fashion Full time

    Locco Fashion is a fashion business in Manchester, M8 8HG. We are professional, agile, and our goal is to offer a committed service to all of our clients; and provide the latest seasonal styles to a trend conscious customer. We strive to produce collections with comprise current and future trends. Our work environment includes: - Growth opportunities -...

  • Tiktok Livestream

    7 months ago

    Manchester, United Kingdom HushCatties Full time

    we sell modest women’s clothing on Tiktok shop and looking for someone who is fully confident to face the camera and present the clothes to the customers. - able to speak english - have good communication-skills and face the camera - positive attitude and behaviour with the customers - can also work from home - training is provided if not...

  • Tiktok Livestream

    7 months ago

    Manchester, United Kingdom HushCatties Full time

    we sell modest women’s clothing on Tiktok shop and looking for someone who is fully confident to face the camera and present the clothes to the customers. - able to speak english - have good communication-skills and face the camera - positive attitude and behaviour with the customers - can also work from home - training is provided if not...

  • Social Media Assistant

    1 week ago

    Manchester, United Kingdom boohoo.com Full time

    **The role**: The primary focus of this integral social media role is to manage the execution of our social media strategy with a predominate focus on leading and developing our TikTok Growth Strategy to grow our video views, brand mentions and brand presence rapidly across the platform. Reporting directly to the Senior Brand and Brand Manager, the senior...

  • Sales Assistant and Live Tiktok Presenter

    7 months ago

    Manchester, United Kingdom Dress Me Fashion Wholesale Full time

    **Responsibilities include**: - Sales on shop floor and upselling to new and existing customers. - Sales on the phone - Processing customer orders - Organising customer orders for dispatch when stock arrives - Adding listings onto our own website also Ebay and Amazon - Live Tiktok presenting - Taking in deliveries - Organising stock when delivery arrives to...

  • Tiktok E-commerce Internship in Manchester

    7 months ago

    Manchester, United Kingdom Lashra Fashion Full time

    Are you a trendsetter with a passion for fashion and a knack for creating engaging content on TikTok? Do you thrive in a fast-paced environment and have a keen interest in e-commerce? If so, we have the perfect opportunity for you! We are a leading ladies clothing brand based in Manchester, dedicated to providing stylish and affordable fashion to women...

  • Social and Tiktok Executive

    7 months ago

    Manchester, United Kingdom LullaBellz Full time

    Are you ready to take your passion for social media to the next level?! We’re looking for a super talented - social savvy individual who’s ready to take on the hair and beauty industry and make their mark on this super-fast paced social landscape! You will be working closely with our Head of Marketing & the Creative Director being at the forefront of...

Customer Service Associate and Tiktok Assistant

7 months ago

Manchester, United Kingdom LullaBellz Full time

Are you a great people person and love social media? Are you experienced and thrive within a Customer Service environment? Do you want to join a fun and supportive team? We want to hear from you

This is a very exciting opportunity to work for an award-winning business and the UK’s Number 1 online retailer for premium fibre hair extensions

LullaBellz is an established Hair and Beauty Ecommerce Company with significant plans to accelerate growth. To cope with our ever-increasing volume of orders and provide incredible service to our customers, we’re looking to recruit an amazing full-time Customer Service Associate to answer all customer enquiries and positively represent the LullaBellz brand.

Alongside the core role of customer service, we’re looking for a someone to work with our Social and TikTok Executive to create trending videos to keep in line with brand tone of voice and target all our customer personas. You will also host and participate in engaging TikTok Live sessions, showcasing products, answering questions, and fostering interaction with our audience.

**What will you be doing?**

**Customer Service**:
Create an effortless service using genuine empathy and take responsibility for investigating and owning the customer’s case from initial contact through to resolution.
- Support existing customers and potential customers by resolving issues as they arrive, improving the overall customer journey and by generating customer loyalty though exceptional online customer service.
- Must be confident with customer service and communication over the telephone and video call function to ensure accurate colour matching and effective response to customer queries.
- Colour match hair extension customers accurately and efficiently (training provided).
- Responsible for own performance outputs such as: Volume of customer enquiries, efficiencies including average handling times, 90%+ quality score, attendance and timekeeping, and giving weekly feedback to improve performance and service.

**Social and TikTok**:

- Create trending videos on TikTok with the Social and TikTok Executive and the wider marketing team.
- Host and participate in engaging TikTok Live sessions, showcasing products, answering questions, and fostering interaction with our audience.
- Monitor and moderate comments on TikTok Lives and other social media platforms, fostering positive engagement and addressing any inappropriate or negative comments promptly.
- Serve as the main point of contact for customer inquiries, feedback, and complaints across social media channels, ensuring timely and helpful responses.
- Collaborate with the marketing team to create engaging content for TikTok and other social media platforms, aligning with brand guidelines and objectives.
- Community Engagement: Actively engage with followers, influencers, and brand advocates on social media, nurturing relationships and driving brand affinity.

Does this sound like a role you’d thrive in?

**What we’re looking for**:

- Someone who enjoys making customers happy by delivering a first-class experience.
- Energetic, passionate about the hair and beauty industry.
- Experienced and enjoys outbound customer service engagement.
- We’re looking for someone who’s passionate and enthusiastic and has a desire to make a difference and play a major part in growing LullaBellz into a hugely significant hair and beauty brand.
- Exceptional communication skills both written and verbal.
- Excellent computer literacy.
- Incredible customer service skills with experience of placing customers at the heart of every interaction.
- Ability to communicate effectively in high-pressure scenarios, such as complaint handling and dealing with difficult situations.
- Confident and friendly telephone manner.
- High level of attention to detail.
- Knowledge and experience of social media customer service (Instagram, Facebook, Twitter, YouTube & TikTok).
- Experience of working in an ecommerce environment.
- The ability to contribute to the evolution of the brands tone and voice through content.
- Comfortable attending and participating in TikTok lives.

**Required**:

- Customer Service experience: 2 years +
- Exceptional communication skills both written and verbal.
- Must have the Right to Work in the UK
- Comfortable attending and participating in TikTok lives.

**Desired**:

- Knowledge and passion for hair, beauty and fashion products would be an advantage.

**Working Hours**: 40 hours per week. 8-hour shifts Monday to Sunday on a 5 out of 7 rota. Overtime available.

**Contract**: This is a permanent position.

**Salary**: £21,840.00 pa

The role is based in person at our Manchester HQ (M4).

We are currently overhauling our company benefits however, you can currently enjoy:

- Casual dress
- Summer, Christmas, and other social events.
- Free On-site parking
- Exceptional staff discounts
- Present on your birthday.