Scheduler
5 months ago
There’s a permanent opportunity for you here as a Scheduler on our Houses of Parliament contract in Westminster, London
**The Role**
- Reactive & Preplanned Tasks: coordinate and schedule work allocation to ensure the maximisation of resource and sub-contractors.
- Resource Coordination: Analyse the resources available, ensuring the most appropriate engineer or contractor attends the call, taking into account technical skill base, location and client preferences as far as possible.
- Customer Service Delivery: ensure tasks scheduled to meet customer expectations and contractual SLA’s.
- Communication: Communicate closely, share information and progress updates regularly between the service desk & the resource planning team to ensure a joined up approach to service delivery.
- Relationship Management: Developing a good working relationship with the engineers, and similarly, rapport and trust with internal and external customers and stakeholders.
- Administration: Updating client operated systems and capturing engineer report sheets. Updating correct paperwork to CAP Compliance System.
- Planning: Organising and planning engineer’s and subcontractors movements and diaries.
- Quality & Efficiency: Check and process engineers’ incoming reports, monitoring for any discrepancies, ensuring accuracy and relevance, reporting back to engineers or manager where relevant.
**Hours of Work**
- Monday to Friday, 7.30am - 4.30pm, 40 hours per week
**Benefits**
- 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year
- Pension with matched contributions between 6-8%
- Life Assurance
- Season ticket loan on completion of 6 months service
- Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants
- Flexible Benefits Scheme - including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
- Access to wellbeing programmes
- Company Sick Pay
- Employee recognition programmes which reward exceptional achievements
- Employee Referral bonus with generous bonuses for ‘referring a friend’
- The opportunity to use one working day per year volunteering to help the local community
- Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
**Qualifications and Experience Required**
- Experience working as a Scheduler within an FM environment would be highly desirable
- Administration experience - data entry into systems
- Microsoft Excel
We’re committed to treating all our job applicants fairly and with respect. If you need adjustments, we're happy to discuss that with you. Please contact our talent acquisition team in confidence.
**Job Types**: Full-time, Permanent
**Salary**: Up to £30,000.00 per year
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
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