Temporary Customer Service Advisor

7 months ago


Nottingham, United Kingdom Elizabeth Michael Associates Full time

**TMEPORARY CUSTOMER SERVICE**

**NG13, NOTTINGHAM**

**£12.00 PER HOUR**

**FULL TIME - 8:30AM TILL 5PM**

**SATURDAY - 8:30AM TILL 1PM**
- Ensuring highest standard of customer service when interacting with customers and members of the public
- Taking customer enquiries by telephone and in person
- To record accurately vehicle information, refer to service histories and effectively follow-up
- Ensuring all customer details are fully up to date
- Working alongside a team of Service Advisors and being responsible for providing a pro-active service to customers requesting to schedule their vehicles in for a service, maintenance or repair work
- Greeting customers in to the service department, liaising with the parts department and workshop controller to chase work in progress
- Keeping customers informed, and gaining authorisation for any additional work to be carried out
- Taking ownership of customer queries and resolving all issues through to your customer’s satisfaction, following the protocols set out by the dealership

**Person Specification**
- Able to maintain the highest levels of confidentiality, and a strong awareness of GDPR
- Excellent interpersonal and communication skills
- Reliable individual
- Proficient working knowledge of Microsoft office

**Job Types**: Temporary contract, Temp to perm

**Salary**: £12.00 per hour

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: hrcllwa



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