Receptionist

6 months ago

Bodmin, United Kingdom The Bodmin Jail Hotel Full time

**Receptionist
- Bodmin Jail Hotel**

**Luxury | History | Cornwall**
- When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breath-taking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It’s an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall._

**The Role**:
As a receptionist, you’ll be courteous, enthusiastic, and detail oriented as you’re the first point of contact for our guests. You will be responsible for delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check-in and check-out process.

**Responsibilities include**:

- Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information.
- Work closely with the reservations, housekeeping, and F&B to ensure a smooth guest experience.
- Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including the Bodmin Jail Attraction).
- Monitor room availability and manage room inventory to maximise occupancy and revenue with the reservations team.
- Address guest concerns and resolve issues in a professional and timely manner.

**The Benefits**
- 28 Days holiday
- Extra days holiday for your birthday
- Free meals on shift
- Free Gym access on-site
- Employee Assistance Programme
- Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

**The Person**
- Have a passion for service, meaning you’ll go above and beyond for guests.
- Build great relationships with my colleagues and always work effectively as a team member.
- Willingness to work flexible hours, including weekends and holidays.

**Working schedule**
- Weekday shifts, Flexible
- Weekends and holidays.
- Discussed at interview.

INDHOTEL

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