IT Desktop Support Analyst

4 days ago


Manchester, United Kingdom Circle Recruitment Full time

IT Desktop Support Analyst with strong 1st and 2nd line IT support experience is required by a leading law firm based in central Manchester. You will be part of the wider team across company sites, but as the only IT person in the Manchester office you willbe required onsite most of the time. This is a new role due to growth, with clear progression to look to grow a team in the future.

Experience required:

- Excellent 1st and 2nd line IT support experience in Windows 10 and MS Office 365
- Administration of Active Directory & Microsoft Exchange
- Good networking experience - patching, knowledge of DNS/DHCP, WAN etc
- Some experience of VMware Horizon View or other VDI technologies such as Cloud, Hyper-V or Citrix
- Good 2nd line IT support experience in Desktop and Laptop PC hardware and software maintenance as well as building/imaging PCs
- Any experience of supporting legal systems such as Big hand, case management systems, document management systems, digital dictation systems, etc. would be bonus

This is an excellent IT Support role for a leading law firm, that will keep you busy by providing variation in projects and responsibilites due to company expansion.

Duties in the role include:

- Providing 1st and 2nd line support to the 300+ user base via the Service Desk, managing the life cycle of support requests through to resolution
- Build and manage IT including Laptops, iPhones and Desktops.
- Participate in IT projects as and when required, with exposure to some 3rd line support work in the future
- Process all IT-related aspects of Personnel Change including new starters
- Maintain the IT asset register & IT Knowledge Base.
- Deal with 3rd party suppliers when appropriate

My client is looking to pay a starting salary of between £30,000 - £35,000 + Homeworking + private healthcare + excellent pension.



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