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Reservations Assistant

3 months ago


Blairgowrie, United Kingdom Wood Leisure Holiday Parks Full time

**Job Description** - **Reservations Assistant**

An excellent opportunity has arisen for a bright, hardworking individual to join our head office team as a Reservations Assistant based at our Blairgowrie Holiday Park. Are you someone that would love to be a part of our team?

This role is focused on the daily operations of our Reservations Team by providing strong organisational and administrative skills with good attention to detail and a confident telephone manner. The ability to prioritise and carry out tasks in a timely manner to ensure the smooth running of reservations. Reporting to the Reservations Supervisor and Reservations Manager. You will work closely with other Head Office Departments and with our Park Teams.

Our offices are open from 8.00am-8.00pm 7 days per week and your days/hours will be worked on a rota basis working 5 days out of 7. This will require weekend work.

Requirements for the role:

- Experience in customer service and administration
- Able to demonstrate strong Excel Outlook, Word and Microsoft/IT skills
- Ability to work on own initiative and as an effective team member
- Ability to multi-task, prioritise and manage workloads
- Strong organisation and administration skills with good attention to detail
- Ability to communicate with customers both face to face and over the telephone, with a confident and professional approach
- Great communicator both verbally and written and ability to feedback to your line manager and team
- Driving Licence as you may be required to travel to any of our holiday parks.
- Passionate about providing an exceptional customer journey
- Enthusiastic & Conscientious
- Reliable & Hard working

**Responsibilities**:

- Day to day reservations tasks
- Leading the customer through the customer journey from point of contact to customer review
- Replying to customer feedback
- Working within a fast-paced environment
- Head Office on call on a rota basis
- **As part of the Real Living Wage Foundation, wages will increase to a minimum of £12 per hour from 1st April 2024.**_

If you like the sound of this job role and would like to be part of our passionate team, then we would love to hear from you.

**Salary**: £11.50 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Application question(s):

- Please be aware that weekend working on a rota basis is required. Do you have any commitments that would affect your availability?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 11/03/2024
Reference ID: Reservations Assistant
- Blairgowrie
Expected start date: 18/03/2024