Motor Claims Handler

3 weeks ago

Haywards Heath, United Kingdom BT6 Resourcing Full time

**Job Title**: Third Party Claims Handler

**Location**: Haywards Heath or Salford Quays, Manchester

**Salary**: Competitive + Benefits

**About the Job**

Have you worked within a motor insurance environment? Specifically Third-Party Claims? Our client is looking for 13 **Third Party Handlers** to join their team in January, based in either **Salford Quays, Manchester** or **Haywards Heath, West Sussex**.

You’ll proactively record and process a portfolio of vehicle damage claims. You’ll be liaising with policy holders, witnesses, third-party insurers and solicitors to assess and agree the liability, all the way through to conclusion of the claim.

Do you have that flair for investigation and delivering the right outcome for our customers? If so, then this could be the role for you

Here’s a glimpse of what is on offer:

- Generous salary, depending on experience
- Monday to Friday, no weekends 37.5 hours a week between 8am - 5pm. Usual shifts are 8-4pm or 9-5pm but we are flexible.
- Hybrid working: 4 days from home and 1 day in the office after initial competency sign off, typically 8-12 weeks.
- Clear progression matrix
- Fully supportive team throughout
- £100 off your car insurance
- A fun, vibrant and busy place to work
- 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you
- **Job responsibilities**:_
- Proactively manage and efficiently process a portfolio of third-party claims.
- Inform policyholders of the claim process and manage expectations throughout, providing the best service possible.
- Reserve for Heads of Damage in line with reserving philosophy
- Review estimates/invoices and arrange engineering or outsourced assessments where required.
- Review documentation and raise payments in line with reserves.
- Carry out a basic assessment of litigation documents and instruct legal suppliers and dispute cases where necessary.
- Manage highways, rail, street furniture and property damage claims and outsource to suppliers where required.
- Carry out other duties, activities and tasks within the Claims and Fraud pillar to ensure all our departments perform effectively and efficiently, so the company can meet the demands of customers and any third parties
- **Experience & knowledge**:_
- Previous experience working within a motor claims department, preferably a third-party damage claims environment
- Prior experience of motor claims handling, knowledge of vehicle types and case law
- Knowledge of Financial Conduct Authority requirements and the regulatory framework relating to claims
- An understanding of fraud controls.
- An understanding of vulnerable customers and providing the right level of service and communication.
- An understanding of the FCA consumer duty rules.
- **Skills & Qualifications**:_
- People are at the heart of everything they do. You’ll be a people person
- You’ll be a great communicator with a sharp eye for detail
- Organisation, timekeeping and structure are second nature to you
- You’re not fazed by computers and software
- You have good numeracy and literacy skills
- You’re eager to learn and develop through continuous training
- Teamwork, teamwork, teamwork. You’ll be a supportive, enthusiastic team player
- You have the ability to manage standard third-party motor claims
- Problem-solving skills with the ability to adopt a logical approach to resolving problems
- You have the skills to negotiate and influence

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- How many years of Motor Claims experience do you have?
- Tell us about your experience of providing excellent customer service
- Please tell us why you are leaving your current role/left your most recent role?
- Please advise your current or most recent salary & your salary expectations for this role
- Please advise your current availability/notice period for interviews & start date if successful

Work Location: Hybrid remote in Haywards Heath

Reference ID: Claims Handler

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