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Retail Customer Service Advisor

3 months ago

Seaham, United Kingdom Homefair Blinds & Shutters Full time

Homefair Blinds & Shutters is one of the UK's leading window blind manufacturers and retailers. Operating throughout the North East and North West of England for over 30 years, we have 15 retail showrooms that are supported by a dedicated manufacturing base, and we employ over 150 people.

Our core values are great customer service and a quality product at a fair price, and we thrive for all our colleagues to share these values with us. With service being one of our cornerstones, you will find this role places you directly in the heart of our continuous mission to deliver exceptional service to all.

Whilst working on one of our Concession stands your sole purpose is to attract customers to our business as well as boosting our brand awareness to the wider public, this will involve booking in home appointments with our Design Consultants.

While working in our showrooms as well as booking in home appointments with our Design Consultants you will be responsible for selling blinds accessories, measuring and processing shop collection orders and dealing with customer queries and service issues as they arise.

**Job Requirements**

We have recently invested in our technology across the business therefore a strong set of skills in using computers is essential for this role. We have invested a lot of time, energy, and money in developing a top of the range system designed exclusively for Homefair Blinds to make our role as manageable as possible.

**What can we offer?**

We can offer a safe and luxury space to work but if this is not enough, then here are a few others that we can offer you:

- Generous staff discounts
- Support for additional mileage covered in your personal vehicle.
- Overtime opportunities
- Ongoing training and development
- In-depth industry knowledge
- Free parking
- 24/7 support, including confidential external mental health services.

. And so much more

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 31/05/2024
Reference ID: HFBSR30