Receptionist - Full Time / Part Time

2 days ago


London, United Kingdom Doubletree by Hilton Excel Full time

The 287-bedroom DoubleTree by Hilton London Excel is just steps away from the Excel Exhibition Centre in East London. With a modern bar and restaurant, meeting facilities and a gym the hotel welcomes both corporate and leisure guests.

The Front Office Department has opportunities available for a Receptionist. This role of Receptionist will work in a team of passionate individuals providing consistent service and proactively promoting our products and services.

Your duties will include:

- Check-in and check-out procedures, with the ability to work quickly when busy
- As the first point of contact for the hotel you will always maintain the highest level of customer service and be well-presented and accommodating to the needs of the guests at all times.
- You will be an ambassador for excellent service, dealing efficiently with all requests and queries from guests face to face or over the telephone whilst maintaining the levels of service to the highest standards.

Your hours of work:
Reporting to the Front Office Manager, your hours of work will be 40 per week, 5 days over 7 on a rota basis, covering various shifts, from early to evenings, weekends and bank holidays

The rewards of the job:

- Free on-site parking
- Holiday entitlement for full time is 28 days per year including bank and public holidays increasing to 33 with long service anniversaries,
- Discounted rates at Hilton hotels through the Go Hilton Travel Program.
- Personal development plan;
- Contributory pension scheme;
- Uniform and meals on duty

The qualities of the role:

- The key talents are: _
- A friendly and positive personality;
- The ability to provide exceptional guest service; enjoy working with people and a high standard of personal presentation,
- Confidence and professionalism and excellent telephone manner.
- The ability to work under pressure, teamwork, attention to detail, excellent communication skills both written and spoken.

**Benefits**:

- Access to go Hilton program
- Axiom Hapi Hub Benefit Platform
- Axiom Xcapes Program
- Auto Enrol Pension

If you have any or all of the above qualities and are eligible to live and work in the UK, we would love to hear from you Please forward your CV and covering letter to below.

The DoubleTree by Hilton London Excel is owned and operated by Shiva Hotels Group LLP under a franchise agreement with Hilton Worldwide. Shiva Hotels strive towards running its business in a socially responsible way. We recognise that we have a responsibility to play a critical role in increasing awareness and taking what positive action we can to prevent modern slavery and human trafficking within our business operations.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility

**Job Types**: Full-time, Part-time

**Salary**: £10.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- London, E16 1RH: reliably commute or plan to relocate before starting work (required)



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