Performance and Quality Officer

1 week ago


Birkenhead, United Kingdom Ministry of Justice Full time

**Performance and Quality Officer - Corporate Services - 71853**
**£30,812 - £38,289**
**Birkenhead**:
**Behaviours**
- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace
- Statement of suitability and 250 word behaviours above please.
- CV

This is an exciting opportunity to shape our workforce data at an early stage, including our processes and ways of working, where you will be responsible for developing, collecting, organising and studying data to provide business insight.

You will have a strong understanding of a wide range of analytical tools, and will be responsible for creating all workforce data reports and insight. You will engage with users and stakeholders regularly, and will support the Head of Corporate Services in ensuring the region remain aligned to the target operating model and regional workforce strategies. You will build strong relationships with colleagues across region responsible for workforce data and within the wider MoJ Data Analysis community.

You may be suited for this role if you:

- Have a passion for data and enjoy being a go-to person
- Enjoy working in a team as well as working alone
- Want to let your imagination be your only constraint in terms of developing a workforce system for the region

Thrive in a safe and inclusive team with a flexible approach that celebrates success and values learning from experience
- tools and techniques for data analysis and data visualisation (including the use of business information tools)
- Identify, collect and migrate data to and from a range of systems
- Manage, clean, abstract and aggregate data alongside a range of analytical studies on that data
- Manipulate and link different data sets
- Summarise and present data and conclusions in the most appropriate format for users
- Ensure the accuracy and quality of data and analysis, and how they are used. Identify and put in place data validation, and maintain and continually improve workforce data.
- Engage with users, identify user needs, translate them into deliverables which you will support the Workforce Manager to prioritise, and then deliver them
- Develop all workforce data reports, analysis and insight
- Inform the Service including processes and governance
- Support communication of the service. Share information with community colleagues and others
- Work independently, but know to seek guidance when necessary

**Overview of the job**

The job is a member of a team of 2 to 4 PQO’s working with individual LOU clusters to ensure performance and delivery to agreed targets. Team responsibilities include identifying local performance and quality issues, and developing a programme of quality of operational practice in response to meet the needs of the division, and HMPPS priorities.

**Summary**

The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes:

- Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications
- Developing and delivering a quality improvement programme for the Division
- Identifying local performance and quality issues and opportunities linking in to HMPPS priorities.
- Running improvement initiatives to address opportunities for performance improvement

Working with other PQO’s to share best practice and maximise improvements in quality and performance.

**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:
**Support Service Delivery Quality Improvement and Practice Development**
- Provide guidance for delivery of effective practices across the LDU clusters
- Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters
- Implement systems for reviewing and assessing effective practice within the LDU clusters
- Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD
- Contribute to a culture of innovation and continuous improvement

**Performance management within the LDU Clusters**
- Support performance management of LDU clusters within the division
- Identify opportunities for performance improvement and analysing trends within LDU clusters
- Support the implementation of performance plans within LDU clusters and monitor their effectiveness
- Work with PQO colleagues to share good practice and promote performance initiatives

**Quality Management**
- Support continuous quality improvement
- Implement best practice initiatives internally
- Monitor compliance with quality systems

**Develop Team and Partnership Working**
- Be responsible for establishing effective working relationships with other teams and with colleagues
- Write reports for management on contract performance and provide cost analysis where required
- Provide information to colleagues where required
- Support a performance and quality-focused organisat



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