Customer Account Manager

3 weeks ago


Pontypridd, United Kingdom Just Life Sciences Full time

**Just Life Sciences** are seeking an experienced Customer Account Manager who has worked within the Life Sciences sector.

This role is Hybrid with two to three days a week working from home.

Your experience will be within a CAM position and you will be used to managing Internal and External Stakeholders.

You will be expected to

manage significant Commercial customer accounts via both existing client relationships and through establishing relationships with new customers transitioned over from Project Management.
- Management of the Commercial account, including regular calls and if appropriate face-to-face business reviews; reacting to product specific queries; processing order receipts and complaints in an ethical and timely manner, in the best interest of boththe customer and the company, according to internal Service Level Agreements and Key Performance Indicators.
- To maintain a position of trust and responsibility by keeping all customer business confidential
- Externally responsible for dealing directly with customers to offer advice, status updates and support in relation to relevant client service offerings in a timely manner and with a professional attitude.
- Internally responsible for liaising with the relevant service groups to obtain details and solutions to customer requirements.



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