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Receptionist

3 months ago

Wigan, United Kingdom Wigan Youth Zone Full time

**Receptionist - Part time - 11.5 hours per week**

**Company: Wigan Youth Zone**

**Location: Parsons Walk,**

**Wigan, WN1 1RU**

**Salary: £11.65 per hour**

**Benefits: 33 days annual leave (including bank holidays) pro rata. Plus additional leave for length of service. Hybrid work, Birthdays off, Gym access, Training and CPD including First Aid, Safeguarding and Health and Safety, Career development opportunities, Employee Assistance Programme, Cycle to work scheme, Strong team culture, Workplace Pension, Free eye tests, discounted to £2 access to holiday club for WYZ staff.**

**Posted: 24th June 2024**

**Closing: 14th July 2024**

**Specialism: Reception, Customer Service**

**Reports to: Head or Reception**

**Contract type: Permanent**

**Hours: Part time hours**

**From 11.5 hours**

**Work pattern**:
**Thursday: 15:00 - 21:00**

**Saturday: 15:30 - 21:00**

**Organisation type: Charity**

**Who are we looking for**:
An enthusiastic and experienced person to take responsibility for the reception area and act as the first point of contact for members, visitors and the general public.

**What will you need to succeed**:

- Experience at working a reception desk or entrance point - Essential
- Working in a customer facing environment
- Essential
- Dealing with general Public - Essential
- Use of Management Information Systems - Desirable

Ability to engage with all types of people from young people, community members and colleagues to official visitors and Board Directors
- Willingness to support the Youth Work team in ensuring a safe and fun environment for all Youth Zone members - Essential
- Experience of working in a team and alongside volunteers - Desirable
- Ability to remain calm and in control in pressurised situation - Essential
- Good communication and interpersonal skills - Essential
- Ability to work on own initiative and as part of a team - Essential
- Ability to pay attention to detail, be thorough and organised - Essential
- Excellent time keeper - Essential
- IT literate - Essential
- Excellent written and verbal communication skills - Desirable

**Knowledge and Understanding**
- Knowledge of the issues affecting young people and an ability to work with challenging behaviour
- Understanding of the principles of working with children and young people
- Knowledge of health and safety, diversity awareness and safeguarding best practice and how these relate to children and young people

**Qualifications**
- GCSE English and Maths grade C or above, or equivalent qualifications - Essential

**Special Requirements**
- A willingness to work unsociable hours when required
- DBS clearance and committed to Safeguarding children
- The ability and willingness to travel to meetings and events both in the region and beyond.
- The job holder will be required to adhere to the Youth Zone’s policies at all times, with particular emphasis on Equal Opportunities and Safeguarding. Attendance at events and conferences will sometimes be required._

**What you will you be doing**:

- To take responsibility for maintaining the reception area at Wigan Youth Zone and providing a welcoming environment;
- To act as the first point of contact for Youth Zone members, staff, volunteers, suppliers, visitors and the general public;
- To ensure visitors comply with health and safety requirements and child protection/safeguarding procedures, including the allocation of visitors’ badges;
- To deal with telephone enquiries, take and relay messages, and screen and direct calls;
- To book Youth Zone members into sessions, enter new members on to the membership database and collect entrance fees (training will be provided for the membership database but basic computer skills will be required);
- To support young people with completing membership forms;
- To cash up at the end of each Youth Zone session;
- To ensure that any administration and paperwork is up to date and completed by the end of each Youth Zone session;
- To maintain the meeting room calendar for the Youth Zone;
- To keep records up to date related to attendance, trips, events and meetings;
- To assist with any general administration functions as required.

**What is Wigan Youth Zone?**

Wigan Youth Zone is a purpose built, state-of-the-art youth facility in Wigan town centre which opened in June 2013. It offers young people from across Wigan the opportunity to meet friends, have new experiences, learn new skills and access the support they need to develop and achieve their potential.

The Youth Zone is open to all young people across Wigan aged from 8 to 19 (up to 25 with additional needs), striving to offer something for everyone, regardless of their interests or abilities. With almost 15 dedicated areas to choose from including our four 40-metre floodlit football pitches, art room, music room and climbing wall - there’s something for everyone here at Wigan Youth Zone.

Our aim is simple, to provide the town’s young people with somewhere to go, som