Technical Helpline Advisor
18 hours ago
**Technical Helpline Advisor**
**Tewkesbury**
**About our Client** Our client are a non-profitable organisation doing valuable work in the energy sector, striving for a healthier planet and a more sustainable way of living for everyone.
- Effectively utilise the CRM database and Microsoft Office software packages including Word, basic Excel, Outlook etc. to support administrative processes.
- To prioritise workload to maximise the benefits to our customers
- Suggest improvements to the company schemes by collating customer feedback
- Respond professionally to technical enquiries and give accurate advice on technical issues and queries.
- Develop technical knowledge of best practice instillation techniques, appliance operation and operating principles for biomass and other associated technologies.
- Liaise with and provide information to external industry organizations. Advise them of our client’s requirements, changes and developments so that our client’s and its registrants are promoted positively
- Any other duties or special projects that may arise from time to time.
**Person Specifics**
- Relevant experience in Domestic Heating/Plumbing and/or Solid Fuel is desirable
- A relevant qualification (NVQ /City & Guild / EAL / Technical Certificate) is essential
- Broad knowledge of The Building Regulations and the Health & Safety Act 1974 and associated regulations relating to the construction industry is desirable.
- Able to learn quickly and develop an expertise in technical matters.
- Willing to obtain formal qualifications.
- Excellent problem solver who is confident at making decisions
- Possesses excellent planning abilities and is highly organised
- Develop an understanding of procedures, schemes and overall objectives
- Flexible attitude, proactive in supporting registrants and colleagues
- Computer literate and able to do own research.
- A full UK driving licence.
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