Helpline Advisor

During an exciting period of continued growth, we’re currently looking for a Helpline Advisor to join the HETAS and Woodsure family. This role is ideal for you if you have experience working in the solid fuel or plumbing and heating industry and you are looking for a change of role, perhaps for a move into an office environment. Whilst full time hours are ideally required, part time and/or flexible working will be considered.

In this role, you will join our Technical team which responds to incoming technical queries from registrants, hence industry experience is essential. You will have practised customer service skills and an ability to explain information clearly, adapting to the caller and situation. In addition to telephone duties, you will have the opportunity to support the Technical team in case reviews, certification activities and additional technical projects for the organisation as a whole.

**Why work for us?**

Employees have a heartfelt sense of ownership to achieve the organisation’s goals and are driven by our Values:

- Integrity - We do what’s right_
- Committed - We’re driven to add value_
- Communication - We work together in a positive manner_
- Innovation - We stand for continuous improvement_
- Accountability - We empower each other to take ownership_

Our very attractive and comprehensive benefit package includes:

- A friendly and modern working environment
- Competitive Pension scheme
- Generous 28 days annual leave (& bank holidays)
- Surplus Share scheme
- Christmas shut down
- Death in Service scheme
- Early finish Friday
- Employee Assistance Programme
- Free on-site parking
- Discounted gym membership
- Free refreshments
- Cycle to work scheme
- Smart casual dress

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person