Product Support Advisor
3 months ago
_**Please note this role requires employees to speak both English and Polish**_
Do you love technology and learning about new consumer products?
Are you interested in gaming, gadgets, electronic devices?
Or in Satellite Navigation devices? Or outdoor pursuits and sports?
**PERMANENT ROLE -**_We will provide you with outstanding training so that you become one of our Product experts and help us to build a strong support network for our customer base._
**Hybrid Working from Home - Can work up to 2 days a week from home (after probation)**
**SOUTHAMPTON**
**£24,000 p.a Increasing to £25,000 after successful completion of probation. plus excellent benefits (All Listed Below)**
**Working hours are Monday to Friday, 07:30 - 16:30. (08:30 - 17:30 will be required for around 8 weeks due to training)**
If you enjoy helping people and have the drive and enthusiasm to work with our customers and help to resolve their queries, we can offer you a great career. This role is often an entry point to a long term career in Garmin.
You will start as a Product Support Advisor and have the opportunity to develop and progress your career with us.
**Please note this role requires employees to speak both Polish and English.**
**About The Job**
- This role exists within a busy call centre environment providing technical advice.
- You will provide excellent quality advice in order to meet daily personal and team performance targets.
**About You**
- You will have strong communication skills and be comfortable talking with customers
- You will have a strong interest in gadgets and technology, so you may be a gaming enthusiast or interested in any electronics e.g. mobile phones
- Previous experience in a customer focused job will be an advantage but not essential
- Good data recording and administration skills will also be required
- You must be comfortable with multitasking in your work
- You should have a good standard of written and spoken Polish and English
**Why Work for Garmin**
We offer an amazing range of benefits (some only after passing your 6 months probation with us):
- **Hybrid Working from Home - Can work up to 2 days a week from home (after probation)**:
- **Good salary**:
- **21 days holiday rising to 28 days with service, plus all Bank Holidays**:
- **Celebration day for your birthday and another celebration day for your employment anniversary**:
- **Hours 40 per week 7.30am to 4.30pm**:
- **Opportunities for Training and Career Progression**:
- **Private Medical Scheme, Social Events, Subsidised Staff Restaurant, Free Car Parking, Pension Scheme, Life Assurance Plan, Critical Illness Cover and Employee Support Program**
**#garmin #dreamjob #polish #technology #customersupport #customers**
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Southampton, SO40 9LR: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you now or in the future require sponsorship for employment visa status?
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
- Technical support: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Southampton, SO40 9LR
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