Customer Reception Advisor

3 months ago

Bristol, United Kingdom Direct Line Group Full time

**About Us**

At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.

We are currently looking for a **Customer Reception Advisor** to join our Legal Services team based in **Bristol **on a **full-time **and** Permanent **basis**.**

**What we are looking for**:
We are recruiting for a call handler with an excellent customer service skills and a confident telephone manner, including a strong level of empathy in dealing with customers who are often in difficult situations. You will have the ability to work under pressure, deal with calls efficiently and pro-actively while at the same time ensuring a high level of professionalism and accuracy. Previous experience of working in a lively team is essential however no legal experience or knowledge is required.

**What you will be doing**:
DLG Legal Services provides a telephone Legal Advice Line service to legal expenses customers between 8am and 6pm, Monday to Friday. This service entitles customers to call us for legal advice on a broad range of legal issues, and our Customer Reception Team deal will all calls to the Legal Advice Line in the first instance.
- Acting as the first point of contact, connecting with customers in a warm, friendly and welcoming manner
- Ascertaining the nature of the customer’s legal query and assessing whether they are entitled to legal advice based on policy cover
- Advising customers to the appropriate area of the business depending on the issue they have;
- Setting up new enquiries on our case management system;
- Handling the referral of calls to our legally-qualified Advisors, including arranging call backs and managing expectations as to timescales and outcomes.
- Assisting our litigator with various administration tasks

**What we will give you**:
We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits

**Home working**: Hybrid model (3 days at home, 2 days in the office)

**Working hours**: 35 hours a week Monday
- Friday

**Rotational shift pattern**: 8-4, 9-5, 930-530 & 10-6, Monday to Friday. 1-2 Bank holidays per year

**Wa**ys of Working**

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.

**Benefits**

We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:
9% Private Pension

50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Plus many more

**Life at Direct Line Group**

Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.

We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

LI-PK1 #Hybrid

  • Customer Service Advisor- Bristol

    3 months ago

    Bristol, United Kingdom Gordon Yates Full time

    Customer Service Advisor needed in Bristol, full time starting ASAP, £13 per hour, ongoing. - Customer Service Advisor needed in Bristol, from ASAP, full time (37.5 hours). The first week will be Monday-Friday 09:00-17:30 but this will change and include later shifts 12:30-21:00. Also some Saturdays 08:00-18:00. This role will be ongoing. A DBS will be...

  • Customer Service Advisor

    3 months ago

    Bristol, United Kingdom Gordon Yates Full time

    Customer Service Advisor needed in Bristol, full time starting on 4th March, £13 per hour, ongoing. Customer Service Advisor needed in Bristol, from Monday 4th March, full time (37.5 hours). The first week will be Monday-Friday 09:00-17:30 but this will change and include later shifts 12:30-21:00. Also some Saturdays 08:00-18:00. This role will be ongoing....

  • Service Advisor

    4 days ago

    Bristol, United Kingdom Sprint Recruitment Limited Full time

    SERVICE ADVISORLocation of the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception: Yate / BristolSalary of the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop...

  • Service Advisor

    3 days ago

    Bristol, United Kingdom Sprint Recruitment Limited Full time

    SERVICE ADVISORLocation of the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception: Yate / BristolSalary of the Vehicle Service Advisor / Customer Service Representative / Service Administrator / Fleet Administrator / Workshop...

  • Customer Service Advisor

    3 months ago

    Bristol, United Kingdom Capitol Students Full time

    Capitol Students provide a home away from home for students from all around the world, lending a space to study, meet and socialise. Our passion is to provide for students whilst making a difference. We handle the distractions so our students can focus on getting the most out of their university experience. We are recruiting for a Customer Service Advisor...

  • Customer Service Advisor

    3 months ago

    Bristol, United Kingdom Abodus Student Living Full time

    **Role Overview** An opportunity has arisen for a passionate Customer Service Advisor to join our amazing team in Bristol. As a Customer Service Advisor you will deal with general enquiries, provide advice, process incoming mail and parcels, handle sales enquiries including viewings, follow-up calls etc. and provide administrative support as required. This...

  • Customer Service Advisor

    3 months ago

    Bristol, United Kingdom Abodus Student Living Full time

    **Role Overview** An opportunity has arisen for a passionate Customer Service Advisor to join our amazing team part time in Bristol. The shift pattern for this role is Mon-Fri, 4 hour shift either 0800-1200 or 1600-2000 As a Customer Service Advisor you will deal with general enquiries, provide advice, process incoming mail and parcels, handle sales...

  • Customer Service Advisor

    3 months ago

    Bristol, United Kingdom Abodus Student Living Full time

    **Role Overview** An opportunity has arisen for a passionate Customer Service Advisor to join our amazing team part time in Bristol. The shift pattern for this role is Mon-Fri, 4 hour shift either 0800-1200 or 1600-2000 As a Customer Service Advisor you will deal with general enquiries, provide advice, process incoming mail and parcels, handle sales...

  • Customer Service Advisor

    3 months ago

    Bristol, United Kingdom Gordon Yates Full time

    We are recruiting for a Customer Service Advisor in Bristol, from Monday 4th March, full time (37.5 hours). First week would be Mon-Fri 09:00-17:30. But the pattern will change to include late shifts 12:30-21:00 and some Saturdays 08:00-18:00. This will be an ongoing role. Basic DBS desirable or one will need to be performed to start the role. **WHO WILL...

  • Reception Handler

    3 months ago

    Bristol, United Kingdom RAC Full time

    **About The Role**: RAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of...

  • Reception and Customer Service Assistant

    6 days ago

    Bristol, Bristol, United Kingdom Nuffield Health Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our Front of House Team as a Reception and Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service, supporting the smooth running of our reception and café areas, and creating a friendly, relaxing, and...

  • Reception Handler

    3 months ago

    Bristol, United Kingdom RAC Full time

    **About The Role**: RAC have a new opportunity for a Reception Handler on a 3-6-month FTC based from our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct...

  • Reception Handler

    3 months ago

    Bristol, United Kingdom RAC Full time

    RAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of business  You...

  • Customer Advisor

    3 months ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps Bristol are currently recruiting for Customer Service Advisors to work for a fun and friendly team based in Avonmouth. The company is a family run firm with over 30 years' experience in the industry. This is a permanent role with interviews to be held ASAP! Hours and Salary: " Working 9am - 5pm Monday to Friday, you will earn a...

  • Customer Service Advisor

    3 months ago

    Bristol, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Studio 58 as a Customer Service Advisor working 20 hours per week, Monday to Friday. At Homes for Students, we are dedicated to creating a positive...

  • Customer Service Advisor

    3 months ago

    Bristol, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at The Colston as a Customer Service Advisor working 16 hours per week, 2pm -5pm Monday to Thursday. At Homes for Students, we are dedicated to...

  • Customer Service Advisor

    3 months ago

    Bristol, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Studio 58 & Dean Street Works as a Customer Service Advisor working 30 hours per week. At Homes for Students, we are dedicated to creating a...

  • Customer Service Advisor

    3 months ago

    Bristol, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Dean Street Works as a Customer Service Advisor working 40 hours per week, Monday to Friday 9:00am to 5:30pm. At Homes for Students, we are...

  • Customer Service Advisor

    3 months ago

    Bristol, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Dean Street Works as a Customer Service Advisor working 11 hours per week. The shift pattern is 4-7pm Friday, 10am - 2pm Saturday and 10am - 2pm...

  • Automotive Parts Advisor

    3 months ago

    Bristol, United Kingdom Just Recruitment Solutions Full time

    Parts Advisor £27k basic £33k OTE Busy Dealership - Mon - Fri 8am - 6pm & every other Saturday 8am - 12pm We are seeking an experienced automotive Parts Advisor to join our clients main dealership team, working within a fast paced environment. - Retail / administration / reception experience - Good telephone manner - Excellent customer service skills -...