Food & Beverage Assistant

4 months ago

Helensburgh, United Kingdom Rosslea Hall Hotel Full time

Do you enjoy being a part of a great team? Making people smile? And creating memorable guest experiences? If you do, we'd love to see your CV_**, Rosslea Hall Hotel**_ are looking for **Food & Beverage Team Member **with an impressive attitude to join us in this exciting opportunity.

About Hotel

**Rosslea Hall Hotel** - Discover the blend of modern elegance and comfort at Rosslea Hall Hotel, a 4-star boutique destination. Situated near the scenic Loch Lomond and the vibrant towns of Rhu & Helensburgh, our hotel offers a tranquil escape with all the conveniences for a restful stay. Our 30 well-appointed bedrooms, each reflecting a high standard of luxury, are designed to provide a peaceful night’s sleep. Many rooms feature stunning views of the Firth of Clyde and the beautiful West Coast. Experience the charm and sophistication of Rosslea Hall Hotel, perfectly positioned to explore the best of the region.

We are looking for Food & Beverage Team Member to be part of our distinguished, friendly, and highly skilled team within **Rosslea Hall Hotel**. You will be an outgoing and energetic person, willing to provide our guest with the an outstanding service experience, like no other.

**What will I be doing?**

You’ll be part of a team who provides food & beverage service across the Hotel. In your role you’ll be tasked with looking after the guests from the moment they enter until they leave.

As a Food and Beverage Team Member you will be responsible for:

- Providing the highest standards of service to guests, ensuring all guests’ needs and expectations are met.
- Preparing and setting up of food and beverage areas for service.
- Ensuring the restaurant, lounge and beverage areas are always maintained in a clean and tidy manner.
- Greeting guests, taking orders, and serving food and beverages within the designated area
- Offering menu recommendations upon request and upselling additional products when appropriate
- Receiving payments for food and beverages
- Being knowledgeable about the facilities and service offerings within the hotel
- Assisting guests with any reasonable request for hotel services
- Ensuring that guest concerns are dealt with courteously and efficiently, reporting them to the Duty Manager
- Ensuring you are compliant with all H&S, And Food Hygiene procedures.

**What are we looking for?**
- Prior experience as a waiter(ess) ideally gained in a hotel environment or similar.
- Excellent guest service experience/skills
- Ability to work as part of a team.
- Ability to work under pressure.
- Eager and willing to learn.

**Benefits**
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member area
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (T&Cs apply)
- Employee Assistance Programme
- Car Parking

**Equal Opportunities**

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

**Right to Work**

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at the interview stage.

**Job Type**: Zero hours contract

Pay: £6.40-£11.44 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking

Day range:

- Weekend availability

Physical setting:

- Bar
- Hotel
- Restaurant

**Experience**:

- Catering: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: In person

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