Community & Customer Engagement Advisor

2 weeks ago


Maidstone, United Kingdom Golding Homes Full time

**We are Golding - thank you for looking**

**Background**

It is a great time to join Golding, with our new corporate plan and a vision of providing Outstanding Services, Great Homes and Proud Communities. We have an established track record for building quality homes and investing in our local communities. We are excited to recruit for this role at Golding and appoint a Community and Customer Engagement Advisor.

You will be part of our Community Investment Team in our Customer Experience directorate and will play a key role in shaping our future.

**What you'll be doing**

You'll produce improvements and solutions to community issues of concern, as well as reduce management costs and ensure all activities
undertaken are carried out to the highest standards of integrity and
professionalism. You'll empower customers to improve their communities and make a positive difference, alongside providing them with varied opportunities to influence and provide feedback on Golding’s service delivery. You will help to raise and maintain standards while enabling Golding to direct our resources to areas in which customers will benefit most from customer-centric services, and
greater satisfaction - a key element of ensuring value for money. You'll support customers to become involved at every level of the organisation and ensure that we meet our obligations under the Social Housing white paper with innovative, varied, and exciting opportunities to work with us, challenge us, and hold us to account.

**More about you. What can you bring?**

**When and where you'll be doing it**

You will enjoy a 37-hour working week, with occasional evening working (2-4 times a year), and earn an annual salary of circa £34,000 dependent upon your knowledge, skills and experience.

Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

**What will you get in return?**

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

**_ You’ll get:_**
- 28 days annual leave per year (plus bank holidays)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund

Please note a DBS is required for this role.

**Closing Date: Monday 3rd July at Midnight


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