Counter Sales Person

4 months ago

Cheddar, United Kingdom IBMG Full time

**The Company**

Established in 2005, CRS Building Supplies is an independent builders merchant with knowledgeable colleagues who have many years experience in the building trade.

At CRS, we have a deep respect and appreciation for our customers. We strive to serve their needs for quality building supplies every day through 14 branches in the South West, with over 166 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business success.

CRS Building Supplies is proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 180 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Counter Sales Person to join our team in Cheddar.

**The Role**

We are looking for a Counter Sales Person within our **Cheddar **Branch.

This position would be ideal for anyone who is currently or has recently worked in a similar trade counter environment ideally. In-house training for all computer and technical aspects of this role will be provided.

**Responsibilities and Duties**

Maintain the highest possible level of customer service in order to maximise sales and margin

Use the correct picking, loading and advice documentation to fulfill customer orders for delivery

Ensure delivery vehicles are properly loaded

Deal with the receipt of suppliers' deliveries and the associated documentation

Serve customers politely and efficiently to ensure customer satisfaction

Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise

Maximise sales using linked selling and other appropriate skills

Accurately identify products when serving a customer or picking goods for later collection/delivery

Complete yard books and/or advice notes accurately and promptly

Assist in the delivery of customer orders using Company transport where the appropriate licence is held

Follow the Company procedure in the handling of all monies and selection of payment types

Ensure the preparation of documentation and handling of goods returned by customers for credit/refund

Deal with any customer complaints quickly and properly, seeking guidance from your Supervisor/Branch Manager where needed or appropriate

Keep all sales and storage areas clean and tidy and merchandise stock where appropriate

Use stock rotation and advise of apparent stock shortages in order to achieve good stock management

Minimise loss through the careful selection, handling and storage of goods

Be mindful of the cost of damaged goods and keep to an absolute minimum ensuring that the Supervisor/Branch Manager is advised of any such breakage found

Operate plant and machinery properly and as necessary once qualified to do so

**The Requirements**
- Building knowledge (advantageous)
- Good computer skills
- Good customer service experience

**The Hours**

Week1: Monday to Friday 07:30-17:00

Week 2: Monday to Friday 07:30-17:00 & Saturday 08:00-12:00

**The Rewards**

Joining us means joining the leading and largest Independent Builders Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where youre encouraged to be and do your best.

Youll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.

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