Catering Supervisor

2 weeks ago


Bradford, United Kingdom Dean's York Garden Centre Full time

We are looking for a supervisor to join our Hattie's team at Otley.

Key Responsibilities:
1. Oversee and manage the daily running of the catering area efficiently
2. Ensure that customers experience the catering standards and that complaints are handled in accordance with our processes.
3. Ensure all of the team are completing all of the tasks correctly and in a timely fashion.
4. Train and develop the team in the delivery of excellent customer service.
5. To spend time observing and making yourself aware of what is happening across the catering area.
6. Hands out tasks to the team, to not get bogged down in doing low value tasks yourself (unless it is peak time).
7. To build a working understanding of the budgets in place, wages and others to help and support the manager.
8. Motivate the teams to deal with most issues where possible but to always keep the manager informed to be able to support at all times.
9. Deliver in a timely manner and to YGC standards ensuring quality of food that is served.
10. Manage the team to ensure they always deliver our standards.
11. Manage, train and coach staff for each area of their role.
12. Help to do rotas, holidays, sickness and lateness. To be able to deal with each area confidently.
13. Share any company updates/info, financial results and objectives.
14. Provide coaching feedback to improve performance.

Skills, Knowledge and Expertise:

- Leading and supervising
- Working with people
- Analysing
- Planning and organising
- Delivering results and meeting customer expectations
- Follows instructions and procedures
- Coping with pressures and setbacks
- Achieving personal work goals and objectives
- Previous experience of supervising a team
- Previous experience of working in a catering environment

**Benefits**:

- A great, fun, friendly working environment
- Up to 33%* staff discount in store (*Discount varies across our stores, including concessions)
- Family and friend open days
- Free car parking
- Colleague recognition schemes
- Pension contributions
- Bonus
- A strong set of Values and great behaviours
- Opportunity to work remotely* (*where your role allows it)
- Opportunity for company sponsored development
- Varied working patterns
- Various staff events
- Enhanced holiday allowance and the option to buy and sell holidays
- Carbon Literacy training for all employees

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

**Experience**:

- Supervising experience: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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