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Client Services Coordinator

4 months ago

Salford, United Kingdom Hope Park Workspaces Full time

**About us**
Hope Park Workspaces is a leading provider of grade A-serviced office workspaces. A trusted brand, with an operating model which is popular and showing very high levels of customer retention. Starting with our City Gateway, Bradford site in 2011, we now have 3 Hope Park serviced office locations: City Gateway (Bradford), Rooley Lane (Bradford), and Quays Reach (Salford). We’re a growing business, established to provide financial support for Transforming Lives for Good (TLG).

TLG is a national charity that exists to support struggling children and young people through the local church, providing them with hope and a future. Hope Park exists to support the vision of TLG, with all the profit invested into transforming the lives of struggling children across the UK. Hope Park Workspaces are always looking at ways of expanding and we are looking for those excited to make an impact on this bigger picture and those who are full of vision as we continue developing our workspaces.

**About you**
We are seeking a Client Services Coordinator to join our team in Salford Quays. You must have administration experience and worked in a face-to-face customer relations role previously. Passionate about delivering exceptional customer service, and driven by customer satisfaction and success, you will provide business support and assistance to our clients (business tenants). Managing the front of house desk, you will coordinate the administrative function and daily use of the building whilst ensure Hope Park's standards of service are upheld. You will assist the facilities manager in coordinating maintenance jobs and be health and safety aware all times along with acting as Hope Park's fire marshal and appointed person for first aid. Coordinating meeting room bookings along with working with the head of sales to support on sales, marketing and events throughout the year.

**Job Purpose Overview**
Customer service and client requests
Client and Central Workspaces Administration
Facilities Administration
Compliance, and Health & Safety
Sales, Marketing and, Event planning support
Implement Hope Park Standards of Service
Dress code professional and respectable
Ensure a thorough handover when assigning post cover
Undertake any other tasks or assist in Hope Park Workspace serviced offices as required
If you meet the qualifications and are passionate about delivering exceptional client service, we encourage you to apply.

**Essential**:

- Experience working in an administrative role
- Experience in a customer services environment, particularly reception/front of house or hospitality or face to face customer relations
- Relevant administrative and organisational skills with the ability to prioritise tasks effectively
- Excellent social and communication skills (verbal and written)
- Able to engage and manage stakeholder relationships
- Proactive approach in problem solving and take initiative
- Be self motivated with a proactive 'can do' approach and be able to work on own initiative

**Benefits**:
5% Company Pension
Employee Assistance Programme
Mental Health Wellbeing day each year
Annual birthday leave day

also available
Free onsite parking
Free access to gym onsite
Onsite cafe
Tram stop 3 min walk

**Closing date Sunday 30th June 2024 at 11.59pm.**

**Online interviews will take place on Friday 5th July 2024.**

**In-person Interviews will take place on Thursday 11th July 2024 at Salford Quays Reach.**

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site gym
- On-site parking
- Transport links
- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Administration: 2 years (required)
- Customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 30/06/2024
Reference ID: SQ/0624