Customer Assistant- Operation- Hitchin
5 months ago
Hours** TBC**
05.30-14 00 x 5 days a week
Flexible days. and weekends
**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Hitchin, HERTFORDSHIRE, ENGLAND;
Hitchin SF
-
Customer Assistant-hitchin
6 months ago
Hitchin, United Kingdom M&S Full time**Key Accountabilities** Customer Assistant - Hitchin Sunday 930-1800 Monday 1530-2030 Tuesday 1530-2030 Saturday 1430-2030 **Key Capabilities** Sunday 930-1800 Monday 1530-2030 Tuesday 1530-2030 Saturday 1430-2030 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...
-
Retail Assistant
3 weeks ago
Hitchin, United Kingdom Asda Express Full timeRetail Assistant - Hitchin, HertfordshireRole: Retail AssistantLocation: Hitchin, SG5 1RQHours: Part-Time Hours Available / PermanentHourly Rate: £12.04Company: Asda ExpressWe are looking for friendly and dedicated Retail Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a Retail Assistant, you...
-
Retail Assistant
3 weeks ago
Hitchin, United Kingdom Asda Express Full timeRetail Assistant - Hitchin, HertfordshireRole: Retail AssistantLocation: Hitchin, SG5 1RQHours: Part-Time Hours Available / PermanentHourly Rate: £12.04Company: Asda ExpressWe are looking for friendly and dedicated Retail Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a Retail Assistant, you...
-
Sales Assistant
5 months ago
Hitchin, United Kingdom Wenzel's The Bakers Full time**Wenzel’s the bakers Team member/ Sales Assistant - full time role**: To find out **about Wenzel's** please follow the link, You can also find us on** **Instagram**, **Facebook** and **Twitter**.** **Location: 13 High Street, Hitchin, SG5 1AT** **What we offer**: - Free meal provided every shift and 50% off all other food. - Enrolment to company...
-
Sales Assistant Full or Part Time- Hitchin
6 months ago
Hitchin, United Kingdom Wenzel's The Bakers Full time**Wenzel’s The Bakers Team Member/ Sales Assistant - Part Time role: Location - Hitchin:13 High Street, Hitchin, SG5 1AT** To find out **about Wenzel's** please follow the link, You can also find us on** **Instagram**, **Facebook** and **Twitter**.** **What we offer**: - Free meal provided every shift and 50% off all other food. - Enrolment to company...
-
Care Worker | Hitchin
7 months ago
Hitchin, United Kingdom Alina Homecare Full timeWhat you’ll do Our Care Assistant jobs in Hitchin are different every day. In general, your day could include: Companionship – being a friendly face Personal Care – washing & dressing Medication – reminders & collecting prescriptions Mealtimes – preparing healthy meals Housework – laundry, cleaning & tidying Errands –...
-
Apprentice Counter Sales Staff
5 months ago
Hitchin, United Kingdom PLUMBASE HITCHIN Full timeIdeal Position for a 16-18 year old who want's go work there way up! - Work as part of the team to ensure we maintain great service for all our customers - Work in areas of the Profit Centre to develop your knowledge and skills - Have a structured training programme and development plan in place - Be supported by your manager and Training team to help you...
-
Shop Assistant
5 months ago
Hitchin, United Kingdom Hitchin Dry Cleaners and Alteration Full time**Duties**: - Assist customers with their inquiries and provide excellent customer service - Maintain a clean and organised shop environment - Process transactions accurately and efficiently - Assist with inventory management - Follow company policies and procedures **Skills**: - English spoken, with verbal and written communication skills - Ability to...
-
SEN Teaching Assistant
6 days ago
Hitchin, Hertfordshire, United Kingdom Academics Full timeSenior Support Worker - Hitchin OpportunityWe are seeking a Senior Support Worker with experience in SEN settings to join our team at Academics. In this role, you will support children with complex social, emotional, and mental health needs, including Autism, ADHD, and communication difficulties. You will have the opportunity to develop your skills and...
-
Trade Counter Sales Assistant
5 months ago
Hitchin, United Kingdom PLUMBASE HITCHIN Full timeThis role is to actively work as part of a team to provide our customers with a knowledgeable, friendly and dependable service whilst optimising branch sales and profit. Covering all areas of the branch where needed including administration,sales counter, showroom, warehouse and yard (where applicable). General/Administration: - Support all colleagues in...
-
Trade Counter Sales Assistant
6 months ago
Hitchin, United Kingdom PLUMBASE HITCHIN Full timeThis role is to actively work as part of a team to provide our customers with a knowledgeable, friendly and dependable service whilst optimising branch sales and profit. Covering all areas of the branch where needed including administration,sales counter, showroom, warehouse and yard (where applicable). General/Administration: - Support all colleagues in...
-
CNC Machinist
2 weeks ago
Hitchin, United Kingdom Manpower UK - RISE Full timeLocation: Hitchin, UK Hours: 36-hour week, Monday to Thursday, 3:30 PM to 1:00 AM Benefits: 4-day work week, pension, 5 weeks holiday plus bank holidays, great working environment, and a friendly team. About Our Client: Our client is a premier provider of high-quality CNC machining, manufacturing, and assembly services. They specialise in working with a...
-
Hitchin Vehicle Specialist Vacancy
1 week ago
Hitchin, Hertfordshire, United Kingdom Octane Recruitment Full timeHitchin Vehicle Specialist VacancyWe are recruiting for an experienced Vehicle Technician to join our client based in Hitchin. This is a great opportunity for someone who is looking to develop their skills and career in the automotive industry.Key Responsibilities:Maintain and repair vehicles to a high standardProvide excellent customer service and...
-
Kitchen Assistant
3 weeks ago
Hitchin, United Kingdom McMullens & Sons Full timeKitchen Assistant - HitchinIf your ambition is to build a career in a long established, successful family run business, where guests come first and quality is paramount, come and join us as a Kitchen Assistant. We're independent, so believe in investing in the future and we love home-grown talent. We treat all our people like part of the family - you'll be...
-
Kitchen Assistant
4 weeks ago
Hitchin, United Kingdom McMullens & Sons Full timeKitchen Assistant - HitchinIf your ambition is to build a career in a long established, successful family run business, where guests come first and quality is paramount, come and join us as a Kitchen Assistant. We're independent, so believe in investing in the future and we love home-grown talent. We treat all our people like part of the family - you'll be...
-
Cleaning Operative
5 months ago
Hitchin, United Kingdom Brightr Ltd. Full timeYou will be carrying out normal cleaning duties such as vacuuming, sweeping, mopping, emptying bins, and doing other tasks as required. - Supervising the cleaning standards at the client's building - Ensuring cover of the staff on holiday/ sickness - Carrying out monthly audits at the site - Ensuring stock levels are checked and order is placed with the...
-
Customer Service Assistant
6 months ago
Hitchin, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Hitchin, SG5 1RQ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Upto£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...
-
Assistant Manager
2 months ago
Hitchin, United Kingdom Loungers Full timeAssistant Manager - HitchinLounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the...
-
Assistant Manager
2 months ago
Hitchin, United Kingdom Loungers Full timeAssistant Manager - HitchinLounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the...
-
Customer Assistant- Operation
6 months ago
Hitchin, United Kingdom Marks & Spencer Full timeHOURS Sun 0600-1330 Mon 0530-1400 Thu 0530-1400 Fri 0530-1400 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...