Trade Counter Sales Assistant

7 months ago

Hitchin, United Kingdom PLUMBASE HITCHIN Full time

This role is to actively work as part of a team to provide our customers with a knowledgeable, friendly and dependable service whilst optimising branch sales and profit. Covering all areas of the branch where needed including administration,sales counter, showroom, warehouse and yard (where applicable).

General/Administration: - Support all colleagues in working as one team to ensure the branch operates efficiently and effectively. - Ensure that company policies are followed at all times. - Act as an advocate for the Plumbase brand. - Liaise with suppliers where necessary. - Actively identify own training needs. - Actively safeguard against theft of company goods or property by being security conscious at all times. - Complete administration duties as assigned. - Prepared to fully support the branch at the yearly stock-take. - Willing to be flexible in duties undertaken. - Perform any other duties as may be deemed necessary or as may be required. - Able to handle the heavy lifting requirements of the role.

Sales/Trade Counter - Build rapport with customers through excellent customer service, understanding their requirements and ensuring that the correct products are supplied; as a result, securing the most profitable quotes and on-going business. - Use product knowledge to identify sales opportunities, offering advice and solutions to customers, therefore maximising profitable sales. - Process orders and payments in a timely manner. - Always look for opportunities to enhance the sales and customer experience through continuous improvement. - Maintain a clean, tidy and well merchandised counter area in line with company standards and ensuring a tidy working environment at all times; both at the front and back of the branch in line with health and safety guidelines.

Warehouse/Yard - To provide an efficient, timely and dependable delivery service. -Be responsible for ensuring orders are correctly loaded onto the delivery vehicle in line with health and safety procedures; and proper documentation is completed prior to departure in order for the goods to be tracked. - Receive and check off deliveries to the branch, highlighting any anomalies and ensuring correct, secure and timely storage of all deliveries in line with health and safety guidelines. - Ensure that the warehouse is kept tidy at all times, that stock is clearly identifiable and that low stock levels are highlighted to the branch management. - Ensure that the forklift/van/lorry is used, driven and maintained in an appropriate and courteous manner in line with legislation, health and safety guidelines and company policy. - Report any vehicle defects immediately to the Management Team. - Experience of working in a sales and/or customer service environment -BUT NOT NECESSARY- Strong customer service skills and able to build rapport. - Enthusiastic, flexible, resilient attitude with a willingness to undertake a variety of tasks. - Able to deal with constantly changing priorities. - Able to work on own initiative, with a “can do” positive outlook even when under pressure. - Excellent communication and team working skills. - To be tidy and organised with an eye for detail. - Confident interacting in person and over the phone. - A positive can do attitude and able to self-motivate. - Experience of working in a Merchants. - Forklift Licence preferred but not essential.

Benefits: - Company pension - On-site parking - Profit sharing Schedule: - Monday to Friday - Also additional saturdays

Supplemental pay types: - Bonus scheme

Work Location - One location.

Plumbing and heating Merchant

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Hitchin: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

Reference ID: TRADE COUNTER SALES ASSISTANT

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