Leasing Associate
2 weeks ago
The role is a 6-month Fixed term contract based in Elephant Castle.
1 position available for this role.
The Leasing Associate will report to the Leasing Manager
**Key Responsibilities & Accountabilities**:
- Combine inbound and outbound contacts to effectively manage move-related enquiries from prospective residents.
- Qualify enquiries and match requirements to available homes across the neighbourhood
- Accompany tours, articulating the Get Living story and promoting the key reasons customers should choose our homes
- Challenge customers to think differently and enlighten them about our different, service-orientated, way of renting.
- Negotiate new moves, home upgrades, home transfers, and renewals with current residents.
- Efficiently obtain documentation from customers to ensure a speedy handover to the administration team.
- Strive to deliver nothing short of outstanding customer service at every interaction with customers
- Consistency hit and exceed personal sales goals and contribute towards achieving team quotas.
- Continuously develop positive relationships across the neighbourhood and central teams by working collaboratively
- Use IT systems/software correctly to the benefit of our residents and teams
- Constantly seek opportunities to improve personal performance
- Drive for personal success and inspire others to achieve goals
- Participate in all relevant learning and development opportunities, keeping knowledge updated at all times
- Ensure all work complies with the relevant legislation
**Qualifications & Experience**:
- IT savvy: experience effectively using of a CRM tool is a must as well as basic understanding of Microsoft’s product suite (Outlook, Excel etc).
- Commercial acumen/awareness - this is a revenue-generating role
- Experience working in a front-line sales role - knowledge of the sales cycle is essential.
- Excellent listening, presenting and communication skills.
- Adaptability - we are a new business; things change a pace.
- Strong customer service skills
- Self-motivated / driven
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