Office & Service Administrator

4 weeks ago

Bridgwater, United Kingdom Mouldex Ltd Full time

**About Us**

Mouldex Ltd is a family run business, located in the Southwest, but operate throughout the UK. We are enthusiastic about Mould, Condensation and Radon Control. We are fast growing and looking to recruit an additional three diligent, reliable, motivated individuals to join our team of administrators.

**What the department does**

We plan and administer surveys, mainly in social housing, to investigate mould and condensation problems. Based on the survey report we then prepare a fitting quotation to the housing provider. Once approved, we plan and administer the works and schedule engineer visits to handle the mould issue and install ventilation systems right up to the point of invoicing and status reporting.

**Purpose of the role**

Goal of the service administrator role is to prepare quotations and to keep the Mouldex works calendar of site surveys and engineers’ jobs booked up and up to date at all times. The aim is to get all works booked and completed by matching the best fit field engineers to the site & work required by customers. At all times you must keep customers and field operatives fully informed and supported.

**Expectations of the employee**

As service administrator you will be busy and multi-tasking which requires you to be focused and have good eye for detail. You are the first point of contact both for customers and for the Mouldex field team. It is your task to ensure all enquiries and quotes are dealt with professionally and friendly with a focus on filling slots in the field service works calendar. You will deal with any queries related to these tasks on a daily basis with a view to help get jobs scheduled and completed timely and completely.

You will be working as part of a team of service administrators and therefore be expected to be a true team player, helping out where necessary and freely sharing information.

You will need to have some understanding of what is involved in administering a typical field service job in private properties including the various types of communication with customers, engineers, residents, warehouse staff and others.

You should be confident when phoning a resident to make an appointment to solve a problem they have reported.

It is expected for you to either have experience of working with job planning software systems or be a proven quick learner in use of business software.

Knowledge of mould, condensation and ventilation is not a requirement when taking on this role, but a general understanding of these topics is requested as is a desire to gain knowledge which can be used within the role.

**Tasks & Responsibilities**
- Making and reconfirming appointments for surveys, installations and service jobs primarily by phone.
- Create quotations on Joblogic based on survey reports.
- Process works jobs on Joblogic.
- Managing field service diary on Joblogic.
- Prepare completed jobs for invoicing ensuring all information regarding the works including images and relevant forms are all logged on the job.
- Updating reporting spreadsheets and customer portals.
- General administration tasks.
- Build friendly working relationships with field operatives, customers and colleagues.
- Report problems, complaints, ideas for improvement to your team leader.

**Requirement level of essential & desired skills**

Excellent telephone skills _- (Intermediate) - Required_

Good communication skills verbal and non-verbal - _(Intermediate)
- Required_

Dealing with problems and handling objections - _(Intermediate) - Required_

Good geographical knowledge of England & Wales _- (Intermediate) - Required_

Route planning skills - _(Intermediate) - Desired_

Experience working in an office environment _- (3+ Months Experience) - Required_

Experience working in a field engineer led business
- (_3+ Months Experience) - Desired_

English literacy - (_GCSE or Equivalent) - Desired_

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Which part of the job role appeals most to you and why?

Work Location: In person

Application deadline: 29/02/2024
Expected start date: 01/04/2024

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