Service Delivery Assistant

3 weeks ago

Gloucester Road Station, United Kingdom Victim Support Full time

We have an exciting opportunity for a Service Delivery Assistant to join Dorset team.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you...

**County/Borough**
- Dorset

**Office location**
- 49 Gloucester road

**Full time/Part time**
- Part time

**Hours per week**
- 22.5

**Work schedule**
- To be worked between 9am -5 pm, Monday to Friday

**Basic Salary**
- £12,753 per annum (FTE £21,255.00 per annum)

**Allowances**
- Travel expenses

**Contract type**
- Permanent

**DBS required?**
- Yes

**Police vetting required?**
- Yes

**Closing Date**
- 07/07/2023

**Ref No**
- 4980

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
As a Service Delivery Assistant you will:

- Manage the day to day administration of the service and ensure up to date and accurate recording of all information
- Assist with the processing and recording of financial transactions
- Organise meetings, conferences, training and events
- Assist with volunteer recruitment
- Undertake public engagement to raise awareness of the service

You will need:

- To be highly organised and have experience of undertaking a range of administrative tasks and providing office support
- The ability to compile information from various sources to produce clear documents
- The ability to communicate sensitively and effectively both verbally and in writing with a wide range of people
- The ability to think logically and plan methodically for operational effectiveness
- The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands, needs and interests in an organised and methodical manner
- Sound IT experience, with the ability to use a range of software particularly Word & Excel, databases and Case Management systems.
- To uphold and promote the values of Victim Support and treat colleagues and service users in a fair and non-discriminatory way

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

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