Customer Service Executive

2 weeks ago


Chippenham, United Kingdom Kairos Recruitment Group Full time

Role: Customer Service Executive

Location: Chippenham

**Salary**: DOE

**About the business**:
Would you like to work to work as a Customer Service Executive for a longstanding manufacturer of UL Labels, industrial graphics, printed electronics, brand protection solutions and many more. If you are looking to start a new role as a Customer Service Executive for an exciting packaging company, then this is your chance.

**Purpose of the position**:
To deliver best in class service and ‘contact experience’ for all customers. Acting as customer voice within the organisation. Working closely with relevant departments to handle all aspects of account management ensuring customer expectation on pricing, delivery and quality are met.

**Main Responsibilities of a Customer Service Executive**:

- Generate RFQ’s based on Customer requirements
- Generate quotations based on customer requirements, ensuring accuracy at all times
- Ensuring quotes are completed within agreed timelines
- Work closely with NPI Team to quote on key projects
- Process Customer PO’s
- Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met
- Communicate regularly and proactively with customers to develop relationships and always maximize further business opportunities with them
- Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution

**Qualifications of a Customer Service Executive**
- Good English (both written and spoken) is required
- Experience in a customer service or quotation type role is preferred
- Experience within a similar role in a manufacturing environment is desirable but not essential
- Familiarity with order processing and customer forecast analysis operations
- Understanding of basic manufacturing cost model would be an advantage.
- Excellent communication skills
- PC and ERP systems literacy

**Contact Olivia on 0161 527 1312**

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company car
- Company events
- Company pension
- Discounted or free food
- Gym membership
- On-site parking
- Private medical insurance
- Profit sharing
- Sick pay
- Unlimited paid holidays
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Chippenham: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: Customer Service Executive Chippenham



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