Client Relationship Executive
3 weeks ago
As a Client Relationship Executive, you will play a crucial role in managing and nurturing client relationships. Your primary responsibility will be to ensure client satisfaction and loyalty through effective communication, problem resolution, and exceeding expectations. You will collaborate with various teams to deliver exceptional service and contribute to the growth and success of our organization.
**Duties**:
- Serve as the main point of contact for customers, providing exceptional customer service and resolving any issues or concerns
- Build and maintain strong relationships with customers to ensure customer satisfaction and loyalty
- Handle incoming customer inquiries via various face to face channels and provide accurate and timely responses
- Collaborate with other departments to address customer needs and resolve complex issues
- Identify opportunities to upsell or cross-sell products or services to customers
**Experience**:
- Previous experience in a customer service or sales role is preferred
- Strong leadership skills with the ability to take ownership of customer issues and follow through to resolution
- Excellent analytical and problem-solving skills to identify and address customer needs effectively
- Exceptional communication skills, both written and verbal, with the ability to communicate clearly and professionally with customers
**Job Types**: Full-time, Permanent
**Salary**: From £25,249.27 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Leeds (preferred)
Work Location: In person
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