Customer Service Advisor

4 days ago


Sunderland, United Kingdom Reed Business Support Full time

**Are you looking for progression?**

**Are you looking to further your career?**

Then look no further.... REED Sunderland Business Support have the perfect role for you

A great opportunity has arisen to join a nationwide organisation, based in Sunderland who are going through an exciting period of growth. They are looking to recruit a full time, permanent Central Reservation Agent to join their team.

If you are looking for a role with fantastic benefits, a competitive salary, 22 days annual holiday plus bank holidays alongside various routes for progression then this could be the role for you

**Benefits include**:

- Salary up to £23K
- Working Monday - Friday either 8 - 5 or 9 - 6(you can choose your shift) working a Saturday shift of 9 - 1 on a rota basis
- Free onsite parking
- Auto enrolment pension scheme after 3 months service
- 22 days annual holidays plus bank holidays - rising to 25 after 3 years (1x additional per year)
- Employee Referral Scheme of up to £500 depending on job role
- Free Eye Test / vouchers for glasses
- Perk Box
- Vouchers provided during Christmas as a thank you
- Car accessory discounts
- o2 phone discounts

**Your main duties will include**:

- To ensure full customer service provided throughout process
- To problem solve any issues with your customers, reporting these to your line manager
- Ensure that you work to specified SLA’s with the customer
- To effectively process any claims on time and work to set timescales
- Being able to detect fraud and manage customers, ensuring concerns are reported to your line manager
- Negotiating with customers to increase conversion leads
- Effectively communicating and planning to manage delivery of product for the customer
- Accurately completing customer case files
- Achieve team and individual monthly targets
- To create daily reports, adhoc administration and ensure inbox is maintained and cleared each day

**You must have**:

- Excellent communication skills with customers & your team
- Knowledge of IT and Microsoft Packages, including Excel
- Confident & Outgoing personality
- Passion to progress within the business
- Complaint handling experience
- Commercial awareness / office environment experience



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