Sales Representative

2 months ago

Exeter, United Kingdom IBMG Full time

**The Company**

We are proud to be part of the Independent Builders Merchant Group (IBMG), the largest independent merchant in the South of England, operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. Our combined group serves our customer base through 172 branches extending from Penzance to Margate, with revenues in excess of £650 million and employs over 2,200+ colleagues.

**The Role**
- Serve customers politely and efficiently to ensure customer satisfaction
- Manage your telephone communication professionally. Return missed calls promptly and utilise voice mail facility appropriately
- Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise
- Maximise sales using linked selling and other appropriate skills
- Drive sales forward using appropriate selling techniques. Eg effective quotation follow up, proactive promotional selling, effective telephone marketing
- Manage, monitor and effectively use customer special terms
- When on site be prepared to offer prices to secure the order at the maximum profitability to the Company, always mindful of the overheads involved in fulfilling that order. Ensure branch is advised of any relevant pricing activity, so that a record may be kept
- When appropriate forward sufficient information to your branch contact to ensure a proper quotation may be raised
- With the support of internal sales staff ensure all enquiries and quotations are priced quickly and efficiently using market and system information to gain orders at maximum margin for the company. All enquires should be returned within three working days
- When undertaking site surveys to satisfy customer requirements, ensure customers acknowledge details of goods prior to placing order (eg kitchen and bathroom planning, joinery survey, truss measurement etc)
- Service customer orders from branch stock profile where ever possible and appropriate.
- Ensure all customer special orders and directs are placed with preferred suppliers (in accordance with Company policy) having negotiated the best possible price and using the correct documentation
- Encourage your sales office contact to liaise with customer and internal department/supplier to ensure delivery requirements are met. Customers must be informed of any delays or problems in meeting those requirements
- Monitor customer special orders to ensure prompt delivery/collection. Cancelled or incorrect orders should be returned promptly to supplier. All rehandling charges must be considered and commercial decisions made
- Ensure that any goods that customers request a credit/refund for are in a saleable condition before appropriate paperwork is raised
- Deal with any customer complaints quickly and properly, seeking guidance from Management where needed or appropriate
- Keep Branch management informed of any supply difficulties and customer dissatisfaction
- Manage customer credit limits and payments. Liaise with Branch Management as necessary to maximise sales potential and minimise financial risk
- Maintain appropriate customer records to enable you to manage accounts to fulfil their maximum potential
- Prospect for new business in order to achieve customer base growth, in line with target set by management
- Maintain an up to date knowledge of products technology and regulations in order to support or further customer service
- Maintain a relevant library of manufacturers literature and price lists
- Be aware of competitor and customers activities to identify commercial threats and sales opportunities
- Follow the Company procedure in the handling of all monies and selection of payment types
- When covering other departments ensure correct procedures are followed

**The Hours**

42.5 hours per week Monday to Friday with weekend availability

**Specific Experience & Skills Required**

Clean driving licence

Experience in a merchanting sales environment

Technical ability to takeoff quantities from plans

Any industry recognised training/certification

**The Rewards**

Joining us means joining the leading and largest Independent Builders Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where youre encouraged to be and do your best.

Youll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.

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