Sales Order Administrator

3 weeks ago


Houghton le Spring, United Kingdom Moguntia Food Ingredients Full time

MOGUNTIA Food Ingredients UK Ltd. is a subsidiary of the Moguntia Food Group, a 4th generation family business founded in 1903, with over 100 years of seasonings, sauce, and ingredient innovation, servicing the food industry. We are a business built on customer focus, technical excellence, and culinary flair.

**Benefits**:

- On Site Parking
- Child Care Vouchers (via a salary sacrifice scheme)
- Health Shield (wellbeing support and retail benefits)

**Key Objective**:To manage effectively manage customer orders, sales order entry and invoicing, to achieve the agreed customer delivery requirements. Ensure customer queries are dealt with effectively and timely, with all stake holders informed.

**Key Measures**:

- Delivery to request and delivery to promise measures.
- Customer complaints.

**Major Responsibilities and Tasks**:

- Effective communication and liaison with customers, for order processing and invoicing.
- Customer complaints, ensure they are forwarded to the Quality and Operations team for investigation and close out.
- Work with production planner to ensure production orders meet the customer requirements.
- Monitor and report weekly on sales volumes and value against budget and prior year.
- Liaise with Account Managers for customer contact and reviews.
- Check and ensure all pricing is correct on the system, invoicing is accurate and at time of despatch.
- Issue credit notes, as required - ensuring investigation of root cause and sign off by Operations Director.
- Liaise with QA on urgent release requirements.
- Maintain and analysis DTR and DTP measures and instigate corrective actions / improvements where necessary.

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Life insurance
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Sales data input: 2 years (preferred)

Work Location: In person



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