Aftersales Advisor

Farnham Honda: Ignite Your Motorcycle Passion

At Farnham Honda, we are more than just a motorcycle dealership; we are a haven for riders who seek the ultimate two-wheeled experience. With a rich heritage spanning several decades, our dealership has become synonymous with outstanding service, cutting-edge technology, and a deep understanding of riders' needs.

As a business we pride ourselves on our specialist understanding and work in a value led culture where we aim to exceed expectation in everything we do whilst adopting innovative approaches to the services we provide.

Salary up to £28,000 depending on experience plus commission.

Bi-weekly Rota (Monday-Friday, Tuesday-Saturday)

**Role Requirements**:

- Provide parts and accessories to the technicians in the workshop and over the counter to customers.
- Upselling all aftersales services to all customers along with accessories, parts and stock to all customers alongside the sales team
- Assisting customers in the showroom and clothing area alongside the sales team
- Taking service bookings over the phone and face to face in store.
- Cleaning motorcycles
- Managing parts stock
- Responsible for eBay listings and sales
- Liaising with the workshop to understand work in progress and updating all customers
- Where necessary requesting authorization for additional work and resolving all queries to customers complete satisfaction.
- Compiling customer invoices

**Skills Required**:

- Parts and clothing retail sales experience from within the motorcycle industry could also be advantageous.
- They will also be an effective communicator and must have a passion for motorcycles.
- A good understanding of motorcycle mechanics would be beneficial but isn't essential.

**Education and Professional Qualifications**
- GCSE or equivalent (preferred)

Potential applicants are sometimes put off if they don't meet 100% of requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria we'd love to hear from you.