Operations Executive

3 weeks ago

London, United Kingdom GetAgent Full time

GetAgent is the first port of call when looking to sell your home. Where buyers go to Rightmove, sellers go to GetAgent. Best known as the estate agent comparison site, we help 15,000 homeowners per month find the best estate agent.

With a friendly team of over 75 people based in beautiful offices in Old Street we are backed by some of the industry’s leading investors including Channel 4, Seedcamp and 500 Startups.

Together, we are transforming the experience of selling your home.

**Role Overview**:
With more and more home sellers using the GetAgent platform, we are expanding the team We are looking for an intelligent and capable operations assistant who is eager to learn and is passionate about shaping our processes; ultimately you will be assisting GetAgent on our journey and supporting our growth. The Ops team is growing, but still small enough for you to help build something from the ground up and have your say in how things should be done.

**What You'll be doing**:

- Provide customer support, assist top performing agents and help 1000’s of homeowners
- Assist in developing and maintaining partner relationships, resolve any issues in a timely manner and escalate through the appropriate channels if necessary.
- Call clients to confirm the status of property sales and check on progress.
- Use our bespoke software to track a property's journey and update the database accordingly.
- Resolve disputes in a fair and professional manner.
- Assist the Operations Team with administrative duties when required.

**What we'll need from you**:

- Ability to multi-task and prioritise, often switching quickly between tasks
- High level of accuracy, following processes and managing queries efficiently
- Ability to calmly handle issues/complaints and not be unsettled by them
- Comfortable Speaking over the phone, basic negotiating and providing a good overall customer experience
- Excellent writing and numerical skills
- Ability to think on your feet and respond to problems

**Desired/Beneficial Experience**:

- Previous experience in a similar position
- Experience with objection handling and negotiation
- Experience/Interest in the UK property Market

**What's in it for you****:

- Benefits: In addition to a competitive salary, we offer: Private Health Insurance, Flexible Hybrid working, 25 days of holiday (plus bank holidays)
- Culture: Working in a sociable, fast-paced & growing team in our fantastic London offices
- Support: In-depth training, monthly mentorship meetings to discuss performance and development

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