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Complaints Coordinator
3 weeks ago
Complaints Coordinator
Start Date: Immediate
Location: Portsmouth
**Salary**: £12.00 per hour entre This is a temporary position to start asap, and we have positions for as little as 3 months, 6 months through to 12 months.
Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday, 8am to 4.30 OR 8.30-5 OR 9.30am to 6pm Dynamite Recruitment is delighted to represent this corporate client in recruiting for aComplaints Coordinator to join the team in Portsmouth. Our clients offer a specialist service and pride themselves on going the extra mile for a customer.
This position is unique in the fact that you will be supporting the Complaints team in ensuring that ALL complaints are being managed successfully and within satisfactory timelines.
As a Complaints Coordinator you will be responsible for:
- Assisting within a specialist Customer Support and Complaints team
- Handle a variety of customer complaints - looking to establish if they are being managed professionally.
- To raise issues with the complaints manager and team where required
- To process legal documents onto the system
- Data entry of highly important information
- Ensure information that has been input onto the system is done with high levels of accuracy and administration tasks are handled with care.
As a Customer Service Advisor, you will have/be:
- Previous administration / Data entry experience would be advantageous.
- Previous experience in customer services would be required - Ideally office or telephone based.
- Will be computer literate.
- Will have a "can do "attitude and be willing to learn.
- Will ideally have dealt with complaints previously
- Will be available to start Immediately.
Please submit your CV immediately INDDYN
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