Customer Service Representative
3 months ago
As a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding support and assistance. You will handle inquiries, resolve issues, and ensure a positive experience for every customer interaction.
**Responsibilities**:
- Provide exceptional customer service by assisting customers with inquiries, complaints, and requests
- Utilize phone etiquette skills to ensure professional and courteous communication with customers
- Communicate effectively in English to assist customers
- Upsell products and services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary
**Requirements**:
- Previous customer service experience preferred
- Fluent in English, both written and verbal communication skills
- Strong phone etiquette skills with the ability to handle a high volume of calls
- Multilingual abilities are a plus
- Proficient in data entry and computer skills
- Ability to analyze customer inquiries and provide appropriate responses or solutions
**Job Types**: Full-time, Permanent
**Salary**: From £23,131.60 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Bristol (preferred)
Work Location: In person
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