Customer Support and Admin Assistant

4 weeks ago

Runcorn, United Kingdom ChatterBug Ltd Full time

Chatterbug Limited is a Social Enterprise providing a range of Speech and Language Therapy services. We are a recognised NHS Business Partner and deliver a range of services to LAs, CCGs, Schools and Private Clients Nationally.

Our values Open, Connected, Dependable and Fortitude, are at the heart of everything we do. Our vision is to be recognised as the leading provider of Speech and Language Therapy services known for providing high-quality, evidence-based input that provides real results, regardless of the client's background. A service that is innovative, brave and willing to face challenges to bring about change.

**Main Duties**:

- Provide product information, and guide customers through any technical difficulties they may encounter.
- Handle customer complaints or concerns with empathy and professionalism, ensuring complaints are handled appropriately for timely resolution.
- Contact clients to book appointments.
- Assist customers with placing orders, and processing payments.
- Perform general administrative tasks, including data entry, document preparation, and record-keeping.
- Assist with inventory management, ensuring accurate stock levels is reported.
- Arranging and managing meetings and events as required, organising agendas and capturing key actions and outputs
- Prepare reports and presentations as needed, contributing to data analysis and business insights.
- Gather and analyse customer feedback to identify recurring issues and recommend improvements to enhance customer satisfaction.
- Assisting in creating therapy packs
- Miscellaneous/ad hoc administrative duties as directed
- Collaborate with various teams, including SLT, marketing and IT, to ensure a seamless customer experience and communicate customer insights for product improvement.
- Continuously look for opportunities to streamline customer support processes and contribute to the enhancement of internal systems and procedures.

**Requirements**:

- A-Level or equivalent; additional qualifications in customer service or administration are a plus.
- Proven experience in customer support.
- Excellent communication skills, both written and verbal, with a strong ability to empathize and communicate effectively with customers.
- Proficient computer skills, including experience with Google Workspace, Xero and Groups.
- Highly organised, proactive and able to prioritise a variable, workload with multiple deadlines and prioritise effectively.
- Strong organisational skills, attention to detail, and ability to multitask effectively.
- A positive and resilient attitude, with the ability to handle challenging situations with professionalism.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficient computer skills, including experience with Google Workspace, Xero and Groups Suite.
- Strong work ethic and a high degree of integrity/professionalism.

**Please note that the Full time working hours for this role are 40 hours per week.**

**Salary**: £20,500.00-£22,500.00 per year

**Benefits**:

- On-site parking

Ability to commute/relocate:

- Runcorn: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Customer support: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 20/08/2023

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