Home Port Operations Executive

6 months ago

Ashford, United Kingdom Saga Full time

Job Introduction
Home Port Operations Executive

Salary up to £28,000

12-month fixed term role

FT 35 hours per week

Hybrid working, 2 days per week in Ashford

We are looking for a Home Port Operations Executive to join our Marine & Technical Port Operations team within our award-winning Cruise business. If you’re looking for a dynamic administrative role - look no further You will be a coordinator for our port representatives, who will be responsible for ensuring a smooth operation and an exceptional embark and debark experience for our guests. This hands-on role comes with operational responsibility and requires undertaking all relevant administrative tasks relating to the port operations for our cruise and travel holidays.

You will be integral to home port operations which will include occasional visits to our ports (Dover and Portsmouth). You will support our home port turnarounds as well as the preparation and administration required for each turnaround, liaising with external and internal parties and colleagues.

This role is available from April and will be for a fixed term of 12 months.

Main Responsibilities
- The purpose of this role is to support in the coordination of our port representatives who will be based at port in either Dover or Portsmouth.
- Creating and managing the port representative's rota for each turnaround, including collating hours, forward planning, expenses and maintaining effective communication with port representatives
- Co-ordinating home port operations to ensure smooth disembark and embark
- Working with onboard colleagues and the ship clearance officers and guest services directors, in particular to resolve query logs
- Working with the shore-based car team to ensure efficient operation
- Actioning all administrative turnaround grids and paperwork
- Pre and post reporting for each turnaround and acting on data and trends
- Driving continuous improvement of the port operation for exceptional experiences for the guests, including reviewing and acting on customer feedback and quality scores
- Ability to be flexible with work schedule, including the ability to travel to home ports is critical. Whilst this role is 35 hours per week, you must be able to travel to Dover and Portsmouth Port when ships are home porting.
- Access to a vehicle is important as turnaround days can start early and it's not possible to rely on public transport
- Excellent communication and interpersonal skills
- High level of attention to detail and a methodical approach to organisation and time management
- Ideally experience in a technical administrative role or similar
- High level of numeracy and literacy skills
- Competency in Excel and good knowledge of office programs
- Confident and pragmatic
- Port operations knowledge ideal (basic level desirable)
- High level of attention to detail
- Empathetic with a passion for guest satisfaction

About The Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

**_Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner._**

LI-Remote

Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

**At Saga we’re flexible which means our colleagues have autonomy over where they work - home, hybrid or hub. This role requires 2 days in our Ashford hub each week and the rest working from home. You will be required to occasionally visit either the Dover or Portsmouth port for our turnaround days. For these days, necessary travel will be expensed.**

We have an award-winning wellbeing programme, modern family-friendly policies including premature baby leave, enhanced maternity and paternity leave and our unique grandparents’ leave policy.

Benefits available to all colleagues:

- £28,000 negotiable for the right person
- 12 month fixed term role
- 35 hours per week which can be worked flexibly
- 25 days holiday + bank holidays
- Option to purchase additional 5 days
- Pension scheme matched up to 10%
- Life assurance
- Wellbeing programme
- Colleague

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