Conversation Design Strategist

3 months ago

Bristol, United Kingdom OVO Energy Full time

**Role OVO-View**

**Team**: Experience Design & Research

**Salary banding**:£75,000 - £85,000

**Experience**: Experienced

**Working pattern**:_ _**Full-Time / 6 month Fixed Term Contract

**Reporting to**:Rachel McConnell - Senior Design Manager

**Sponsorship**: Unfortunately we are unable to offer sponsorship for this role.

**This role in 3 words**: Collaborator, innovator, strategist

**Top 3 qualities for this role**: Communication, pragmatism, technically-minded

**Where you'll work**:At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.

**In the words of the team, you should leave your current role for this one because.**

We're on a mission to build the most effective and impactful UX team on the planet

**Everyone belongs at OVO**

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

**Teamworking for the planet**

Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:
The UX team are the DNA that exists to connect our customers, business and brand. We play a pivotal role in helping and supporting our customers on our Zero Carbon journey by crafting experiences that power the movement today and lead the path to the future.

**This role in a nutshell**:
We're looking for a GenAI content strategist to help us evolve and develop our use of LLMs to provide a consistent, engaging, and accessible experience for our customers.

**Your key outcomes will be**:

- Collaborate with product managers, researchers, and customer experience teams to identify improvements to our current use of generative AI
- Employ your knowledge of AI best-practice to ensure we're monitoring, calibrating and retraining our models where needed
- Build and create working prototypes that can be tested with users
- Work with cross-functional partners to check that our content connects across all parts of the user experience, using service design principles to find opportunities to improve
- Contribute to our content and UX community by participating in crits, sharing AI skills, and advocating for content and UX design
- Work alongside engineering to check feasibility of solutions and make sure our experiences are built to spec

**Systems**: Google Suite (Docs, Sheets, Slides etc), Jira, Confluence, Miro and Figma

**You'll be a successful Conversation Design Strategist **at OVO if you**
- A pragmatic and highly collaborative person, who thrives in a dynamic environment
- Someone able to zoom out and think strategically but who doesn't mind rolling up their sleeves and getting into the detail too
- You have worked in multi-discipline teams on chatbots and with LLMs
- You understand the risks and limitations of AI
- You're comfortable building cross-functional relationships and influencing at all levels

**Let's talk about what's in it for you**

We'll pay you between £75,000 - £85,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here's a taster of what's on offer:
For starters, you'll get 34 days of holiday (including bank holidays).

**For your health**
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

**For your wellbeing**
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

**For your lifestyle**
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

**For your home**
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

**For your commute**
Nab a great deal on ultra-low emiss

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