Osp Change Relationship Consultant

6 months ago

Birmingham, United Kingdom Phoenix Group Full time

**Job Type**: Permanent

**Location and flexible working**:Wythall or Edinburgh office with hybrid working

**Flexible working**:All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

**Closing Date**: 12.3.24

**Salary & Benefits**:£35-£45,000 - plus annual bonus, 38 days holiday plus 10% pension, 12 x salary life assurance and much more

**The role**

At Phoenix Group, we’ve built a hugely successful, well respected and rapidly developing business by putting our people first. We believe attracting, developing, motivating and inspiring exceptional people benefits our customers, our shareholders and ultimately, our performance. We strive to be the best place anyone has ever worked. Join us and you can look forward to challenging and rewarding work, alongside highly skilled colleagues with world class expertise.
- We are currently recruiting for a OSP Change Relationship Consultant, you will be working within the Commercial Management team supporting the management of relationships between the Phoenix Group and its Outsourced Service Providers. This role will act as the ambassador of OSP Change across the business, integrating within the BAU and Change Portfolios to provide oversight of BAU and Project Change impacting OSP’s. Seen as an integral stakeholder for OSP Change by the business and the OSP by buidling strong and sustainbale relationships by acting as the gatekeeper for Change. Continiously ensuring OSP Change process is improved and embedded within the buisiness. Working in conjuction with the Commercial Management and Relationship Management team by ensuring OSP Change is in line with the contractual and commercial agreements in place.

**Specifically this will involve**:

- Supporting the management of the relationships between Phoenix Group and its outsourced service providers (OSPs).
- Supporting the management of the contractual and commercial arrangements between Phoenix Group and its OSPs, with focus on Change delivery.
- Ensure Outsourced Service Providers are adhering to Governance requirements.
- Supporting the management of the Third Party Management Framework
- To manage production and development of appropriate management information and executive analysis in respect of Outsourced Service Providers delivery
- To work in conjunction with the business on project / change initiatives relating to the OSPs
- Manage and develop OSP relationships with support from the wider team
- Manage operational risks associated with the OSP relationships and contractual arrangements, including risks associated with OSP IT releases and Change Delivery
- Engage with Stakeholders to understand business requirements and support the collation and tracking of all queries and issues (including change and commercial) through to resolution.
- Chair as required and support the respective governance meetings to ensure these are run to schedule using the agreed format ensuring relevant report and inputs are available within the agreed timescale and that the with clear and concise minutes produced.
- Lead on the training and business upskilling in conjunction with the Centre of Excellence team for all OSP Change processes.
- Support the annual AOP that impacts the OSP working closely with the Enterprise team.

**What are we looking for?**

It is desirable to have worked in a similar Pensions & Life Insurance environment, and to have an understanding of regulatory/contractual framework, in addition to outsourced arrangements. Also to have demonstrable understanding of contract and third party management skills, combined with knowledge and experience of service level and performance management.

**We want to hire the whole version of you.**

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

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