Business Support Assistant

6 days ago

Gateshead, United Kingdom Gateshead Council Full time

**About Gateshead Council**

At Gateshead, our vision is that all children and families, regardless of their background, are at the heart of everything we do - ensuring all children can thrive and meet their full potential.

Our plans for 2024 reflect this vision and ambition We will have an even greater focus on embedding trauma informed approaches, and inclusive practice, across all of our services as we believe that this delivers the best outcomes for children and young people. We are committed to continuing to develop services which are integrated and joined up through our family hubs and that we maintain our focus on supporting the most vulnerable children on the edge of care to support them to remain safely living within their family networks.

In 2023 we were recognised nationally for the great work we are doing. Our Kinship team won the CYPS award for the team making the biggest impact, our Social Work Academy received a commendation and came second in the CYPS biggest impact award, and one of our NQSW was shortlisted in the best newcomer award.

We also won the Gold award for ‘Digital Transformation in Social Work Award’ based on the Digital Me films that were made by young people in both the Domestic abuse and Youth justice services. These really are excellent and are a testament to our young people and the teams who work with them and support them.

Plus, two of our foster carers won the CYPS foster carer award supported by their Fostering Social Work Practitioner.

During 2023 we were also successful in bidding for and achieving a number of grants to develop new services for children and young people which includes piloting the new national DFE Family Network pilot; Turnaround funding to support young people at risk of entering the criminal justice system; and the Family Links programme for children in care.

**Business Support Assistant - Family Hubs**

**Grade D**

The Childrens Social Care and Lifelong Learning Service are looking to appoint a full time, permanent Business Support Assistant within Gateshead’s Family Hubs.

Gateshead's Family Hubs provide a welcoming space for families and the wider community. Our Family Hubs support families from conception to the age of two to give all children the best start in life. We continue to support families of children up the age of 19 and to age 25 for young people who have special educational needs and disabilities (SEND).

The post holder will provide administrative support across Family Hub functions and therefore it is essential that you have knowledge of administrative and clerical procedure systems.

You will be providing a high level of customer service to the public including face to face interactions and it is essential you have experience of excellent customer service skills.

It is essential that you have experience of prioritising your own workload as you will be responsible for a range of duties including overseeing the raising of purchase orders, supporting and assisting in the administration of internal meetings, supporting reception duties, using the internal room booking system and ensuring you provide support and advice to toy library customers. It is also essential that you have effective communication and organisational skills to carry out some of these duties.

It is essential that the post holder will be able to work independently and as part of a team as and when required to ensure the duties of the role are fulfilled. You will also be able to manage your workload and work to deadlines.

You will have 5 GCSE’s (Grade A-C or 9-4 in Maths and English) or equivalent relevant experience.

Also, as an employee of Gateshead Council you will benefit from:

- A generous annual leave package of 28 days (2 of which are fixed), increasing to 30 days (plus 2 fixed) following 5 years’ service. You will also have the opportunity to purchase up to 10 days extra leave via our Annual Leave Salary Sacrifice Scheme.
- Access to the flexi scheme
- Excellent training and development opportunities
- Great transport links with the use of reliable and frequent public transport and have access to a discounted Annual Pass. You will also have use of Co-wheel pool cars and access to the Cycle to Work salary sacrifice scheme.
- Being a member of the Local Government Pension Scheme (LGPS)
- Eligibility to access a range of other staff offers and discounts via our employee discount portal.

For further information regarding what Gateshead can offer you please log onto Careers in children's social work - Gateshead Council

For a chat about the role and to learn more please call Ana Spoljaric at 0191 433 4731

Closing date: 10/04/2024

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